Cinnabon - Nashville

The customer service was extremely disappointing, as the staff member exhibited a very rude attitude.

I had the worst experience at this restaurant. I waited for about five minutes for someone to take my order, but the girl behind the counter was too busy FaceTiming her boyfriend. So we decided to leave. I noticed other customers waiting as well, and they also ended up leaving. It was just ridiculous.

Customer service from the male employee wasn’t a good one. I understand that they have boxed rolls- I didn’t want those- I also understood that they had just made some classic rolls- I wanted 6 rolls and they only had 5. I asked that since I had to wait on the additional roll could I just wait on all 6 (I think if I’m paying and waiting anyway this should be ok) but nope he argued his case and I got the 5 that were already made and still had to wait on the last one. I didn’t make a big deal out of it but he could have just allowed me to get what I wanted since I’m the paying customer. Young people need to be trained on customer service. That’s what these places are lacking.

The woman at the counter was extremely rude and provided very poor customer service. She even resorted to name-calling. It might be best for her to find a different job.

Their parent company which is Focus Foods r inhumane the way they keep their chickens in outdated cages. They r often trampled to death and left to decay in the cage with live chickens who often grave broken bones. Never patronize this establishment. They only care about profit!