Jado Sushi - New York

I have never publicly reviewed a restaurant before, but my experience at this establishment was extremely disappointing. Based on a recommendation from a friend, two of my friends and I decided to dine here. However, we were met with slow service as it took the server forty minutes to take our order, and then it took an hour for our food to be brought to the table. To make matters worse, my order was incorrect and my friend's rice for her chirashi was cold. The quality of the fish was decent, but the overall experience was tarnished by the delays and mistakes in our order. As individuals who work in the food industry, we understand that mistakes happen, but the level of service we received was unacceptable. The management of the staff needs improvement, as the absence of the head chef should not impact the overall dining experience. It is important for a restaurant to maintain their standards consistently, unless this level of service is their norm. If that is the case, then I have nothing further to add.

I am amazed by the negative reviews for Jado. I have visited the restaurant over eight times with groups ranging from two to six people and have never experienced long wait times or been disappointed by the food. While I do have a couple of minor complaints (the OpenTable reservation system not being turned on promptly, and the lack of brown rice), they are outweighed by the numerous positives such as delicious lychee martinis, albacore sashimi specials, sushi sashimi samplers, crab avocado salads, sautéed Japanese mushrooms, and the amazing dishes from Chef Nakajima. I have never seen the restaurant at full capacity, but I find it hard to believe that a little bit of added stress would greatly affect the quality of the food and service.

Pleasant room. Very good sushi and sashimi, excellent short ribs. They were almost out of vodka, though, due to some weekend event (it was Tuesday) The sake was merely adequate. The server was pleasant but not very knowledgeable.

I'm truly puzzled by the negative reviews for Jado. In my eight+ visits in parties of two to six, I have never waited too long for service, or been disappointed by the food. My two negatives (OpenTable reservation system not switched on timely; no brown rice) are thoroughly overshadowed by many strong positives (lychee martinis, albacore sashimi special, sushi sashimi samplers, crab avocado salads, sautÃed Japanese mushrooms, anything Nakajima... the list goes on). I have never been there when the place was packed, but it's hard to believe a little more stress would collapse the quality of the food and service so drastically.

I have never reviewed a restaurant publicly in my entire life, but this has been a huge disappointment. After a recommendation from a friend, Two friends and I came here. Not only did the server take forty minutes to take our order, the food also took an hour to come out, only for my order to come out wrong. The quality of the fish was ok but my friend's rice was cold for her chirashi (almost felt like they put it in the low boy until the other dishes were ready) The delay of our food and service just downgraded our food experience. We all work in the industry and as much as we have high standards, we also understand the things go wrong in restaurants. However, this was utterly unacceptable. They need to manage the staff better. Just because the head chef isn't there doesn't mean the overall experience should suffer The standard of a restaurant should stay the same at all times. Unless this was their standard. In which case, I have nothing more to say.