Owen's Ordinary - North Bethesda

We had a very odd dining experience last night. Maybe there was something wrong with their computer system because they did not seem to capture everything in our order and we had to remind the server multiple times and eventually two managers when they checked on us about drinks we had ordered. We eventually got our drinks and ate our food, which was cold when it came out. Then the server brought out and entire second meal that we had not ordered and they kept asking if we had ordered a second dinner to go… which we had not. The table next to us also kept getting erroneous food they hadn’t ordered. We don’t plan to go back, especially with high prices.

Definitely not a good first impression. Perhaps they are short staffed in the kitchen or just in general, but we were there almost 2 hours. My steak did not come out as ordered. We waited 30 minutes for our food. My 2 guests had no issues with their dishes and enjoyed them. I sent the steak back and it came out undercooked. By that time, my guests were finished with their meals and I was ready to go. I boxed up my meal. The did take my steak and a round of drinks off the bill which I appreciated, but not sure I would go back given the experience.

The service was very disorganized. We did not have the same server all evening and it was clear no one communicated our table’s needs to each other. The food wasn’t fantastic and we sat with dirty dishes I front of us for over 10 minutes. We were never offered water, drinks, or to take out food order. We had to ask for everything along the way including the check.

When it comes to customer service, Alex was not very interested in creating a memorable experience for the right reasons. Alex brought over water to our table. I thanked him and almost ordered my wine when he gave me a look before walking away that caused me to assume he was the bar back. 10 minutes pass, and no one came to greet us or take our orders. Finally I walk up to the bar to see Alex on his phone and talking with the bartender. I asked if anyone was coming to greet our table, and Alex just looked at me. The bartender said he was getting our drinks ready and would bring them over shortly. I was confused because no one had came to take our food or drink orders, so I told him we had not yet placed drink orders. Alex comes to our table soon after with an attitude. “What can I get you?” I greeted him and said, “Hi, How are you?” He replied by saying, “Fine. What can I get you?” (again with an attitude). I asked for his name, and he said it while rolling his neck as if I shouldn’t have asked. My friend then asked him why he looked and reacted toward me in that way and he continued with his attitude and over dramatized gestures. I asked him if anyone else could serve us. The assistant manager (who I originally thought was the bartender) then came over, apologized on Alex’s behalf, and created a better customer experience. I am not sure why Alex acted the way he did towards us when the restaurant was EMPTY. I don’t feel that we inconvenienced him in any way. Our reservation for 1:30pm Saturday, 8/13. Although the food was good, Alex did not make me feel welcomed, so I will not be returning.

Great service and location. Keep up the great work.