Chick-fil-a - Ocala

I had a wonderful experience at the restaurant. As usual, there was a line, but I didn’t mind at all. There were at least six people taking orders outside, and they were all so polite! Their professionalism and good manners really stood out. I always come here for my chicken sandwiches. They are closed on Sundays, but that doesn’t bother me.

Delicious food and an incredible experience! The staff is incredibly friendly! A special shout-out to Mr. Elijah; this young man truly shines with his exceptional service. Thank you once again!

The food was EXCEPTIONAL. It was served hot, flavorful, and expertly prepared, accompanied by a fresh and crispy green salad. The tomatoes were also delightful. However, I gave it a 1-star rating due to logistical issues. I understand that Chick-fil-A locations can get quite busy, but the layout of this particular restaurant didn't facilitate a smooth experience in a high-traffic setting. I was also surprised by the small bathroom. Although we were assured it was clean, which it was, it lacked proper ventilation and felt cramped. There were only two stalls, one regular and one accessible, which certainly could use some improvement in terms of traffic flow. On a positive note, the staff was incredibly helpful and attentive, with Miss Peggy keeping our drinks filled. The drive-thru also appeared very busy. Additionally, be cautious when exiting the parking lot, as the turning lane is quite short, making it a bit tricky to navigate.

The location is always buzzing with energy! The lines move swiftly, whether you're inside or using the drive-thru. I often go inside to place my orders, and while I wait, I enjoy watching the Front of House staff at work. On two occasions, I saw different managers engaging with their team in a deeply heartfelt manner. There's a wonderful balance of motivating employees, acknowledging their hard work, and leading by example. It's no surprise that this place is so successful. Great job, and I can't wait for my next visit!

The line, both inside and at the drive-thru, was as long as usual, but the staff worked hard to handle it effectively. The young woman who took our order was very friendly and accommodating. The other employees who helped us were also warm and welcoming. We didn't have to wait too long for our food, which was wonderful. The food was delicious, just like always, and it brought back fond memories for my children of home.