Firehouse Subs Ormond Beach

ALICIA, great leadership!!! Thank you for allowing me to purchase my diet coke before you all even open!!!!

The most horrible customer service they do not greet or acknowledge you when you enter they ignore you while you wait for online orders they don’t even announce the online orders you just stand there waiting then they don’t even wear hairnets which is nasty to be making sandwiches 5 people in the kitchen no one has a hair net or hat on. POOR FOOD HANDLING HORRIBLE CUSTOMER SERVICE

This was my first time going to this location and I can definitively say I will never be back. Most disgusting Firehouse sub I’ve ever had. Wish I went somewhere else for lunch.

I've had a $25 gift card I have never used checked balance right before coming for lunch. The lady who initially rang me up was very friendly but machine wasn't accepting my card. Manager (Alisha, sorry if I mispelled came over to assist and it was still creating problems for her. She was very friendly and apologetic. Never did end up working but she resolved the issue and sent me on my way. Food was very good too. Thank you :

I have a strong sensitivity to pickles, so when I placed my order, I made sure to emphasize that there should be no pickles included or even near my sandwich. Unfortunately, a pickle ended up next to my sandwich, making it inedible for me. My grandson had already started his meal, so I simply requested a refund. The manager was fantastic; she handled the situation with a smile and was very gracious throughout the process.