KFC - Oxford

This is the filthiest KFC I have ever dined in. The tables were all dirty and the floor was covered in mess. There was a large pool of spilled drink by one table and the floor was extremely greasy, making me fear for my safety. It seems like both the patrons and the staff were not putting in enough effort to maintain cleanliness. I left feeling violated and in need of a hot shower.

The burgers at this restaurant were served cold, even after complaining to the manager and being promised a replacement. The cheese didn't even melt, and serving cold chicken is dangerous, especially for someone who is pregnant like myself. Even after another complaint, the manager refused to acknowledge the issue. I had to demand a refund as the manager just wanted to argue. I have been a customer for 20 years, but I will not be returning. I will be going to Popeyes instead.

We paid £17.99 for a 10-piece chicken bucket and 4 fries, but only received 6 pieces of chicken and 1 bag of fries. Make sure to double check your order before leaving as they may overcharge you!

Having been a customer for years in this store, I won't be going back. So fed up with this store missing half of my order almost every single time, to return and receive such disgusting attitude for their staff who clearly can't manage the simple task of filling an order! Such a waste of money! I know this is a fast food restaurant, but I expect to receive what I pay for!

Racist restaurant manager who could not control his emotion and shouted to me “take your food and go home” in a terrifying tone. I have lived in Oxford for 3 three years and this is literally the worst restaurant in this town. I knew their service was terribly slow, so I pre-ordered 15 minutes before I walked in the restaurant to grab my quick lunch. I saw my order number on the screen for collection but still did not get my food because the coffee was not ready. So I asked several times where my food was, but all staff at the counter rudely ignored me. Then the man who called himself the restaurant manager (who stood beside the stupid coffee machine and was doing nothing) asked me to shut up and said that he was not going to give me any food because I asked. Funny though, when I insisted on getting the food that I had already paid for and waited for 20 minutes for, he shouted to me “take your food and go home”, as I am an Asian female. I could not think of other words apart from racist to describe his action. Overall, extremely slow and terrible service. Team members either don’t talk or shout to threaten customers. McDonald’s and Wendy’s in just 2 minutes walk and offer much better things, with beef products included. DON’T get close to that restaurant if you want to stay safe or you would get starved by this KFC restaurant god.