Crumbl Cookies - Pasadena

Bad service! Stood in line for 15 minutes lady didn’t even acknowledge us. She kept taking online orders back to back and didn’t even say anything to us. We walked out and don’t think we’ll be ever coming back to this location again!

Smells so good of course, perfect customer service I love the atmosphere and everything. My fav cookie spot.

Staff is always super nice and helpful. Service with a smile. I like that the menu is constantly changing and always delicious. Cookies are soft and slightly warm. It’s so hard not to eat them while driving

Crumbl always has the best cookies and best service ?

Placed an order for pick up through Uber eats, got a text saying it was ready for pickup at 808 pm…… almost 40 minutes later I’m leaving with my cookies. Worst service ever. I can’t remember the last time I felt so dismissed and invisible.