Popeyes Louisiana Kitchen - Pearland

I hope I can give zero! Worst customer service, every time something is missing! Or put something else But today was the worst experience! The lady was rude and refused to replace the Gravy with the Mac and the cheese we ordered yesterday! This lady was really rude, in the morning shift!!! Are we never going back to this industry???

It was OKI went there for the new wings while their old wings I had him before, but I ordered him online and I got there and I still had to make them I had to wait 10 MI, I didn't think enough wings for all cooking Otherwise the winds were pretty good, they are not as sharp as you think they were but they taste pretty good

All we had ordered was super fresh and hot. I get sharp chicken teeth and popcorn shrimps. The rest of the family has all chicken sandwiches. My strips were the best I had from Popeyes in a while. The shrimps were ok (65% of 100%, a little dry, but it's not a seafood spot, so I'm just grateful that I can get some decent shrimp with my chicken. All sandwiches should be really good. Pages were good and strawberry limonade were good. Overall great experience and next time I could go to this for chicken until I have a negative experience.

I ordered a 16 piece mild chicken only and a 3 piece wing spicy chicken only. The lady who took my order could not speak well English or understand and we went into circles trying to get my order right. In the window, a cashier/translator told me it would be $10 plus change. I questioned the costs because I ordered a 16 piece and a 3 piece. He spoke to the lady who took my order (in Spanish) and told me it would be $42 and change. He left the window again, returned and said, “The ladies said that you cannot add any elements in the window”. I explained that I didn't add anything, and it was indeed the first thing I ordered, besides repeating the order 3-4 times. We argued back and forth, I told him that they were not true and he basically called me a liar. I left Irate, went to the Shadowcreek site and the same order was eight dollars less. There was again a communication problem because this person, whose first language is English, did not listen to me, repeated the order 3-4 times and still misplaced. This cashier just corrected the order gave me my food and I went home with my order and $8 extra in my bag. Please put employees who speak English and fully understand the speaker to order and customer-oriented platforms. Train them that they are hired to serve customers and without us customers, Popeyes would have no purpose and they would not have a job.

Went thru the drive thur and placed a order for spicy crispy chicken and got where i was going tried to call several time no answer and also spoke to the manager and she said i cant replace but one of you order repeated my self several time about the order over the iner calm but only replace one chicken after i thew the other one othe the window oh the car yesterday popeyes staff need training