Biergarten At Monaco Pittsburgh

I had an excellent stay here. Comfy beds, good service, cool aesthetic. However, no coffee machines in the rooms, you have to request one.Rooms: 5/5

Stayed for 2 nights, and our suite exceeded our expectations. The suite was a lot larger than expected, at a reasonable price point.Pros: Staff was friendly and professional. Valet service was streamlined and always had our car ready within a reasonable time. The Commoner restaurant serves tasty food! Location is easily accessible and within walking distance to several top rated restaurants The only downside...we were promised a bed for our furbaby, but it never arrived to our room as promised :(We look forward to staying here again!

Our stay at the Kimpton Hotel Monaco Pittsburgh was absolutely outstanding! From the moment we arrived, we were greeted with warm smiles and exceptional customer service that set the tone for a wonderful experience.The attention to detail displayed by the staff was truly impressive. They went above and beyond to ensure that every aspect of our stay was perfect. Whether it was providing recommendations for local restaurants and attractions, or catering to our furry friend, they were there, well informed and ready to help in anyway they could.Speaking of our pup, I must commend the hotel for being incredibly pet-friendly. They not only welcomed our new addition with open arms but also provided amenities and services catering to pets. It was heartwarming to see the staff genuinely interact with our four-legged companion and make our stay special for all of us.I would like to express my gratitude to two outstanding individuals, Matt and Tatiana, who truly went above and beyond during our stay. Matt's attentiveness and knowledge about the local area were invaluable. He effortlessly guided us to the best restaurants and attractions, ensuring that we had a memorable time exploring Pittsburgh. Tatiana's warmth and genuine care for our pet, made us feel like part of the Kimpton family.The hotel itself exudes charm and elegance. The rooms were immaculate and beautifully designed, providing a comfortable and luxurious atmosphere. The amenities were top-notch, and the attention to detail in every aspect of the hotel's decor was admirable.Overall, the Kimpton Hotel Monaco Pittsburgh exceeded all our expectations. The exceptional customer service, attention to detail, and accommodating nature of the staff truly made our stay unforgettable. I highly recommend this hotel to anyone visiting Pittsburgh, whether you have a pet or not. Thank you, Kimpton Hotel Monaco, Matt, and Tatiana, for an incredible stay!Rooms: Our spa king suite was absolutely lovely.

I returned to the Kimpton Hotel Monaco in downtown Pittsburgh after a very poor experience last year. As with before, I was impressed with the design. The decor is something that Kimpton (almost always gets rights. Location is excellent for anyone needing to be in downtown. Staff were mostly very good. I say mostly for two reasons. First, the valet parking attendant didn't offer any assistance with luggage. There also wasn't a bellman or doorman to help. At check in, the front desk clerk never offered with assistance either. Second, the bar staff in the restaurant were poorly trained. In front of an entire bar of customers they asked my last name and room number when paying a bill. That is a complete no no in any kind of hotel. You never, ever do that. I mentioned it to the employee that I didn't appreciate being asked that information and he really pushed back and claimed that's how they were trained. Those things aside, the front desk were polite, professional and hospitable. Jakub or Jacob and Alexus especially. Unlike last time, my room was clean. Spotless. That's much improved. The room itself was comfortable and well appointed, although there continues to be some things that show their age. There just aren't enough accessible USB and electrical outlets to charge devices. The TV is also a little small. I'd expect a 50 or 55 inch TV in 2023. From an amenities standpoint, the Kimpton comes in below what you expect for an upscale 4 star hotel. There's a bathrobe in the room but no slippers. While there is a mini fridge, there is no mini bar in the room not even a premium king corner, which at most hotels would be considered a junior suite. You also don't get a coffeemaker. How is that possible? Even a basic no frills hotel includes a coffeemaker. I was told I could get an espresso machine delivered to the room but I don't like espresso. I prefer drip coffee or Keurig capsules. There were no newspapers in the hotel. I needed dry cleaning but there were no laundry bags or dry cleaning forms. The front desk told me they haven't had laundry forms in a year. So I had to make my own laundry form on a scrap piece of paper. Not only is that asking for clothes to be lost or an order to be screwed up but without a proper laundry form you don't know how much something costs to have dry cleaned or laundered and the guest also doesn't get a receipt. I've never seen a hotel not have a laundry form. And guess what? My dry cleaning order came back incorrect because there was no form. IHG Diamond and Intercontinental Ambassador recognition was better than average. Before arrival, I was upgraded to the premium king corner. As I said earlier, most hotels would consider that a junior suite. At check in, I received a choice of breakfast, 600 points or a $20 credit on F&B or alcoholic drinks from the pantry at the front desk the kind of drinks you would normally find in a mini bar if there was a stocked mini bar. I chose breakfast. I also gave the Kimpton password at check in for an extra option. I ended up taking the $20 credit as the other options presented were of no value whatsoever (a free movie really? . Most Kimptons give you a choice of parking. In my room was a personally addressed note, two bottles of water and an amenity with a couple pieces of what appeared to be chocolate and macarons. Just don't stay here on weekends expecting breakfast because the hotel doesn't serve breakfast on Saturday and Sunday. The only option is a brunch starting at 8:30 am. Really? That's completely unacceptable. What hotel doesn't have breakfast? On a side note, the breakfast benefit included tip and tax. On the one morning I did have a breakfast the waitress never had me sign a receipt. So I don't know if she actually received the tip that was included with the voucher. All things considered, my stay at the Kimpton was fine. While a nice hotel, the overall standard is a short of what you expect for a 4 star hotel. It was missing a few of the t

What you see on the website is what you get. A beautifully decorated, stylish hotel in an excellent location in Pittsburgh. The staff are wonderful, friendly but professional, however I must give a big shoutout to Mira on the front desk. She went above and beyond to fix our laundry needs, which is so important for travellers, an absolute star. You won’t be disappointed here and that’s for sure.