Rolled Ice Cream (rolls And Grill)

Honestly I don’t know if she was having a bad day or something but the woman at the front counter was very rude : Made me want to get a refund but she makes you pay before ordering your ice cream. Not coming back to be honest.

I hate to do this but before you visit the location be aware the manager is very rude and there were so many customers that were waiting patiently we left and were not able to try the food, Also reading other reviews, when the owner responds to one stars, it comes off super unprofessional and almost aggressive. Just saying. on a positive note i hear the local correctional facility is hiring the pictures look so friendly and inviting

We went to this place because it had rolled ice cream n our last experience with rolled ice creams was amazing . When we reached the place it was a little hard to find since the board said rolls and grills and on maps it says rolled ice cream . We entered and the lady was not very happy to see us and nor was she patient while we looked through the menu. The menu, by the way, was a printed paper stick to the payment counter with no prices and some flavors were written in them with a pen. Nevertheless, we made an order n she put in the price n asked us to pay. We paid and got out of her way. She started to prepare the rolls and she hardly did anything in them . The rolls didn’t taste like the flavor that we ordered. We asked for sauce and toppings . She literally put 1/2 or 1/4th of a spoon of toppings and a very small quantity of whipped cream like as if she was paid for those things from her own pocket and just wanted to tick off the check list. There was no one except us in the shop so I don’t know why the hurry and we were there well before closing. This was my worst experience ever.

We've been here once before they move out of the plaza with the DMV and the service and ice cream was amazing. I'll try to keep it short. All I'm gonna say is the asian female who answered my phone call before we arrived to the place was rude. Got there around 6pm. The place didn't even have the open sign on and inside the location it was dark (like as if the lights weren't even on? . I'm not kidding, you would really think they were closed, but the door opened when we walked up. There was only an asian female sitting down on her phone for like another 2 mins before getting up once we entered. No greeting or anything, just a dead face that clearly shows she doesn't wanna be here. Her attitude was so obviously nasty while we were trying to pay that I just asked her to refund us so we can leave. I honestly had to just get out of there before I would explode because of how she spoke to me and my cousins the whole time. I can't imagine how the ice cream would turn out if we decided to stay and let her make it. She needs to fix her attitude or find a job she actually likes.

This place didn 't have any prices listed, flavors nor toppings. The Asian lady that took my order was very rude and seemed not to friendly. It was my first time there and she acted like everyone should know when they walk through the door what they serve. Some items wasn 't even in stock. I got in the car and drove off as I started eating the ice cream there was hair in it . I called the place immediately and the lady didn 't even say hello she answered YES . I explained I found hair in my ice cream and she replied THATS WEIRD . I was very upset with her response and she told me to come next week and we will discuss it. Like really lady! The place needs to shut down until they have all their equipment together and more staff. They lady needs to check her attitude or find another job if shes unhappy. I will not be returning. It 's called rolls and grill and didn 't even have anything to offer off the grill.