Pf Chang's China Bistro - Ponce

Sesame chicken is great. Great ambience. Great food.

Excellent food and services! The restroom is horrible! Trash is everywhere on the floor, smell awful! I came out of the restroom and let the front host know how bad the restrooms is and she's roll her eyes at me. I hope the Management read this review and take care of this I was hungry and couldn't eat after using the restroom.

I came here for my birthday for the first time. Honestly, the drinks just tasted like juice. I had a red sangria. I'm giving this place 3 starts because of the carribean roll. Inside was churrasco with platano maduros on top. The sauce was a nice touch, it did not taste like soy sauce to be honest, it was much sweeter. The white rice was extremely bland and hard.. I got the orange chicken which was ok, nothing fancy. Not a place I would recommend but I enjoyed the experience

Not where I planned to spend my 50th birthday but considering I was in Puerto Rico and wanted a familiar taste, it was a great experience. Our server was awesome. Everything was just as I expected. The Organic Margarita is my favorite and PF Chang's never disappoints.

If you are Vegan or Have Allergies Be Careful at PF Chang 's locations in Puerto Rico. My first visit to a P.F. Chang 's was in Raleigh, North Carolina way before I became Vegetarian/Vegan. I fell in love with what they offered. When they opened in San Juan in 2011, I went on their first week and even created a review on my old blog VegLatino. In 2015 I had multiple issues at the Plaza Las Americas PF Changs which made me only visit the Brand when I am outside of Puerto Rico. The policies in place here seem to be more obstacles to creating an excellent customer experience than in any other PF Changs outside of the Island. Today, I went to PF Changs in Ponce for the 5th Visit in the past two months. Every previous visit had made me think of PF Changs as an excellent option to eat for my non-vegan family and me. We arrived at 11:20am, and the door was closed. As I walked towards the parking, I heard someone behind the door that greeted me and told me they were running a bit late. We sat down and ordered appetizers. At one moment we were told that the Dumpling Machine was broken and it would take more time for them to be made. We discussed the waitress it was okay we could wait. When it was my turn to order my Entree, I ordered what I have eaten at every PF Changs I 've visited throughout the years and was told by the Sous Chef which was in charge of the restaurant that they could not substitute the Vegetarian Sauce. I explained that in the past two months on at least 4 occasions there was no problem. Joshua told me that since he was in charge on this occasion and it was his job on the line, he could not make the simple substitute of changing the oyster sauce for a vegetarian one. I asked Joshua if his job was more important than taking care of a simple request from a customer. Joshua kept repeating that his job was more important than my request and he could not make an exception. He mumbled a few other things about not being able to cater to people that have allergies or vegans. Mentioned corporate does not allow him to serve only what is on the menu. I asked for the check to pay off the appetizers and drinks if he could not make the simple change. He said he would bring the check. As I spoke with the hostess, it seemed another manager was hearing my concerns and issues and decided to not even make eye contact with me. I am pretty sure it was easier to have us leave than to address that Joshua put his job as a priority over customer service and making a dish vegan. In 2015, I emailed the managers and contacted them via multiple channels never heard back. Today I was confronted with many employees who were willing to help, but the person in charge thought him being right and holding his position of authority was more important than nurturing a simple customer relationship with the overall brand. This will be my last visit to PF Changs on the Island. I don 't blame Joshua for having that attitude since I have seen it other PF locations in the past and was the reason why I gave them a chance in February of 2019 after my last lousy incident in January 2015. I hope Joshua learns that having a dietary need makes me choose PF Changs and not the other options around that compete with him.