Broughton's At Preston Marriott

I visited this morning the hotel to deliver something to one of the hotel guest where I received an excellent guest or stakeholder services by the reception member called Paul and one girl ambassador or receptionist at the hotel reception. They helped me out of the box which is very admirable. I found an impresive atmosphere and friendly communication between team members which indicates they have received a satisfactory training by the seniors. Hope to see you again one day Thanks M Banatwala

I have to say that we’ve travelled a lot and stayed in many hotels over the years but this hotel certainly has one of THE BEST breakfasts we’ve had the pleasure of having. Not only are the staff tentative to you’re every need but friendly and couldn’t do enough for you. Truly a wonderful stay and the food was the incredible highlight. Thank you to all the incredible staff here at Preston Marriott inclusive of the amazing capri for our beautiful room service. Highly rate this hotel as a home from home. All staff are a credit to Marriott/delta hotels. Happy holidays. James and Carl

During our stay at the hotel we ate our evening meal and breakfast here. Our evening meal was very good. The waitress who served us was very friendly and most professional. She was extremely busy but nothing was any trouble and she certainly went the extra mile to make our evening memorable. I would definitely visit again.

We did not stay in the hotel but booked for afternoon tea. We recieved a confirmation email with the date and time, when we arrived we were shown to the dining area by a very pleasant gentleman who gave the staff in the dining area the name our booking was under. They said we could sit at any table, which seemed strange as it should have been set up for an afternoon tea booking, then asked if we wanted tea or coffee. Drinks were brought out and we waited for the rest of the afternoon tea which did not arrive; a member of staff came to ask us if we had booked and we said yes and showed the confirmation email. He left and came back again to tell us we were not booked in (made an excuse of an invalid email, though we had recieved a confirmation) and could wait 45 minutes for afternoon tea. We said we would finish our drinks and leave, the gentleman dealing with us did apologise and said there would be no charge for the drinks we had had but it was a very disappointing experience.

I have visited here several times and find the service to be excellent. The staff were great and the drinks perfect. Notable staff included Alexandra, Shauna and Chloe who all excelled in doing a great job. The night I was in was particularly impressive and memorable, not least as I thought I saw celebrities including ‘bondgirl’ Rosamund Pike and celebrity Dani Dyer. I also spotted a friend from many years ago. It is possible that a lookalike event may have been on. The football was showing so the place was very lively. 10/10.