Dunkin' - Prince Frederick

I always order via the mobile app so I can just pick it up quickly and go to work. The past 4 times I ordered a peppermint mocha latte, the espresso machine was down and I had to pick something else to have. The first time the lady just told me the espresso machine was down and she gave me a coffee with peppermint flavoring and cream and sugar instead. I didn?t think twice about it. The second time, a different lady told me the machine was down and asked if I?d like a donut or something to replace the difference in price. The third time I asked for a donut for the price difference and was given one. Which brings me to my experience today. The machine is still down, so I got a different coffee. I had ordered a vanilla glazed donut and a blue berry donut. I was told they didn?t have blueberry donuts today and asked if I?d like another vanilla glazed donut. I opened the bag when I got to work, to find 2 powdered sugar cream donuts. When Starbucks is out of something at a certain location it tells you when you order on the app. Maybe you all should consider doing this so customers don?t keep getting terrible experiences.

The people who work here are pretty nice, except the few that will give you attitude for making them do their job. The food is good, just don't have high expectations that you're getting exactly what your ordered. The coffee is good, unless you like cold brew or espresso based drinks, then they probably cant make it; they're always out of cold brew (read as forgot to make it) or the espresso machine is broken.

It's like you never know what you'll get, sometimes it's filled to the rim, other times my signature latte taste like old iced coffee with whipped cream on top. One employee who refuses to make them, one visit said machine was broke, now just simply says we can't make it, even tho I've received them whenever she's not on the drive thru! Just lazy.

I love this dunkin donuts! There is no place like this and its perfect. The staff is always nice and welcoming and the store is always clean!

Crust on the sourdough bread of the bacon avocado tomato sandwich was so hard I couldnt bite it. I had to cut it off. The sandwich itself was good.