Mcdonald's - Rexburg

Great experience. Super customer service. This last week, Mc Donald supported a teacher night. This raises money for my daughter's school she loves. Mc Donalds isn't just about food, how some might think. They are trying honestly to take care of their community. I would encourage others to do similar deeds to increase your favor in your community.

Given the size of my order, I had expected it to take a long time, but to my surprise, when I turned around to find a seat, my meal was ready. The staff called out my name in the sweetest and most cheerful tone I had ever heard. I took my time savoring each dish I had ordered, and I soon found myself pleasantly full from the delicious meal. As I got into my car and drove away, I couldn't help but shed a tear, knowing that I had just enjoyed the best lunch of my life. This place truly runs like a well-oiled machine.

Five minutes later, I was told I could use the app for curbside pickup and provide the number to call from the store. This seemed like a reasonable workaround, but by then, the payment issue was likely due to the high number of customers online, as the restaurant was clearly overcapacity. I then tried using a kiosk to place my order, but I couldn't log in, nor could I apply the discount code I wanted to use. After several unsuccessful attempts, I waited another ten minutes at the reception before asking a friend to hold my place in line so I could try a different kiosk. This time, I was able to log in more easily, but when I tried to customize my drink by removing the ice, the system froze. Eventually, I got frustrated and left the restaurant without any food after an hour of waiting. This experience was incredibly disappointing. In short, avoid visiting during peak times.

The food was tasty, although the bungalow was burnt and the ketchup was quite watery. Other than that, I enjoyed the meal.