Chicken Fiesta Midlothian - Richmond

Got to check this place out. Very good for dinner. Food is awesome Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 5 Recommended dishes: Burrito Grande, Chips

Meal type: Lunch Price per person: $20–30 Recommended dishes: Carne Asada Steak Fries, Chicken Fiesta, Half Chicken, Smoked Pork Ribs

Food is great! Service is great. The restaurant is really clean! Food: 5 Service: 5 Atmosphere: 5

Horrible horrible customer service at this location from the manager, Jessie (or Glendy as I believe she gave me the wrong name). My doordash order was made incorrectly (had avocados and was missing tortilla strips), so I called to inform them of the issue. The guy on the phone asked me to come to the store to pick up the correct salad. I arrived at this location and was then told by the manager and employee that I needed to bring the salad back in order to exchange it for the correct salad because they needed concrete proof that it was the wrong order (although this was confirmed over the phone). This wouldn’t have been an issue had they told me on the phone to bring the salad back, but they didn’t. I WAS THEN TOLD BY THE MANAGER THAT SHE WOULD NEED TO CHECK THE CAMERAS TO PROVE THAT AVOCADO WAS PUT IN THE SALAD. This is the most ridiculous thing I have ever heard of. After Jessie/Glendy checked the cameras, she said she didn’t find any proof that the salad was made with avocados, but that she would give me the salad anyway. I already had someone bringing the salad up to the store. Unlucky for her, I was able to prove that my salad was made incorrectly with avocados and no tortilla strips. She offered no apology or explanation for the mistake, other than the employees are new. She even argued with me about including house dressing that I paid for. She said it wasn’t on my receipt when in fact it was. I have never been so humiliated by a manager in my life. In her effort to try to be self-righteous, she lost a lifelong customer. I will share my experience with everyone I know and discourage them from patronizing this location until Jessie’s/Glendy’s unprofessionalism is properly addressed. Oh, I was also promised a free dessert for the inconvenience over the phone and was not offered anything by the manager upon arrival. She was so busy trying to argue with me and be right that she missed out on every opportunity to make this right.

The customer service is horrible. Once I got my food it was good but the service was terrible. Service: Delivery Meal type: Lunch Price per person: $10–20