Ihop - Richmond

We had a great breakfast at IHOP last weekend. My husband ordered the steak omelet and it was a monster! My husband said it was delicious, but it was so big, he could not eat it all.I ordered chicken fried steak.It was a large portion,with tender beef and a nice crispy coating .I would have given 5 stars ,but my scrambled eggs were overcooked and the coffee seemed a bit watered down. We like the new location at Willow Lawn and Jessica always provides great service!

Great service. Good food and alot of food for the cost. I had never been to IHOP. My experience there was awesome

When we came in for breakfast there were only 4 other tables sat yet it still took 20 mins before someone came to our table to take our drink order. Then the food came out cold and my breakfast had hair in it. I?d recommend going somewhere else for breakfast. Shorty's across the street has great service and food! Wish I had read the other bad review previously and just gone there instead.

I and my guest waited 15 minutes to be seated at lunch, which wasn't terrible for lunch. We waited 10 minutes for our server to show and take our drink and food order. They brought our drinks within 5 minutes, and our food 45 minutes later. That 45 minutes was the first time we saw them since our order was taken. No update was provided to us, and no refills on our drinks were offered. Unfortunately, both orders were nearly completely wrong, and no flatware was brought to us. Nearly three minutes later they brought us plastic flatware. The experience was so awful my guest and I chose not to send back the food, as it took so long to get the wrong food, and did not eat what was brought to us. We asked for the check, explaining our dissatisfaction. No apology or discount was offered, and it took 10 additional minutes for them to process our bill. There was no indication this IHOP was short staffed, as we saw four servers for a half open seating area, three kitchen staff go in and out, a host, and perhaps two members of the management team. This restaurant is in a prime location, but its staff appears poorly trained and managed. Significant improvements must be made.

First time visiting this location and did not disappoint. We were seated within the minute once we walked in and had our server minutes later. Wait time was less than 20 after our food was ordered. The food was delicious and and on point. Our server was a young lady named Asia, and she was nice constantly made sure she was good. My only gripe, from a supervisor standpoint, was that was a considerable amount of shop talk on the floor conserving hours and things of that nature. Should be had off the floor, considering not too many people would be happy with told they have too many hours and they need to go home lol.