Caribou Coffee - Rochester

This is the second comment I have sent to Caribou Coffee customer relations in the past two weeks. When I submitted the first comment on the web page, it was indicated I would hear from a representative, therefore this is my follow up since no response has been received. Then we used email from local comments here... nothing still. What about public relations guys? Recently my partner who is a Caribou Coffee Member, and I went to the Civic Center location one evening and ordered 2 espresso coffee served in mugs, with the steamed milk in a separate mug. The young barista whose name I later found out is Siera took our order. She filled our order and gave us paper cups. It is important to us to have coffee served in mugs. When addressing this, she remade the coffee and did place it in mugs. At this time she handed me a paper cup with milk. I asked for the milk in a mug. At this time she raised her voice, shouting so as to alert all of the other customers, and shouted at us, I AM NOT GOING TO WASTE A MUG ON YOU! . I was shocked, and asked to talk with the manager. She then informed us that she is the manager. After drinking my espresso, and thinking about this encounter, I became more and more concerned about the lack of training and her insulting comments. Shortly, a staff member came to our table and apologized for her, and said she has had a bad day! I am a 77 year old, professional and certainly do not deserve to be addressed in that manner. Before leaving that evening, I asked to speak to the manager, she came out and I said she had one last chance to apologize before I left. She said she was sorry for what she had said. That was a good beginning, she however needs to attend training seminars in public relations and customer service. After recently moving to Rochester, we have visited most all of the Caribou Coffee shops in the area, and decided that this location and OTHER staff have been pleasant. We have afternoon/evening coffee there most

I ordered ahead on the app at 550am, arrived at 6am and there was no one there! I waited in the order line for someone and no one came so I went ti the window and waited another 5 minutes giving the benefit of the doubt maybe emergency bathroom break or something but still no one? so basically they took my money and didn?t give me what I paid for. I called several times between 630 and 730 and never got an answer. This is actually the second time this has happened to me at this location tho the first time I didn?t order off the app.. site said it opened at 530a I was there at 6 and no one was there

Always get the dark roast with cream. Hubby likes the Caramel Macchiato. Both satisfied and very yummy. Service friendly and pleasant.

Love Caribou, love getting before a night shift. Never get my drink wrong and have had good experience with staff. Usually use the drive thru and they are prompt and usually doesn't take long to get my drink once it has been ordered. Thanks I appreciate you caffinating me before a long night!

They made me the wrong drink and refused to remake it when I mentioned it. Usually I love Caribou but probably won?t return to this location.