Chuck E. Cheese - Rockville

The place is nice, my grandchildren come to see Chuck E... and he comes out once in 3 04 hours... and it takes 4 minutes per clock... it doesn't seem fair to me, nor does the jumper, it must be paid separately and buy stockings we have a collection of stockings, super slow checkout service...

This location has been a positive experience for me, but I had a negative experience with the employee named Jesus who was unprofessional and rude. My child and I are there to have a good time, not to quarrel or argue.

When we arrived early for our party as instructed, we were then forced to stand there and wait for 30 minutes while our space was being prepared. This was a huge inconvenience considering we adhered to your early set up policy, and then needed to wait due to your facility 's poor time management skills. Once we were finally shown our party space, the table was not only set up with your decorations which I had specifically requested you not to do but the table was also set up for the wrong number of children. I was informed that this was a system error, but how can that be when I received a confirmation email FROM your system that reflected the correct number of guests? To me, it sounds like your staff just did not make any effort to double check their reservations prior to the party date and update the sheets of paper they printed accordingly. I was extremely stressed out at this point, considering our guests were arriving on time, and our table was not even set up due to your staff not accommodating my requests to use our own decor. We wasted time and had to take everything off the table just to set it up properly all over again. A female manager came over and kept getting in my face about wanting to help me with my issues that we were experiencing. I informed her that I would like to enjoy my daughter 's party, and if we could please speak AFTER the party was done. She proceeded to argue with me, and continue to push and get in my face, insisting on helping me right then and there instead of leaving me alone to finish setting up for the party, which SHOULD have been done 30 minutes ago. I repeated myself about five times, asking her to please leave me alone and let me enjoy my daughter 's party, and that we can speak after the party has ended. She proceeded to then roll her eyes at me, and walk away from me mid sentence. She made zero attempts at coming back once the party had ended, and in my opinion, needs to either be retrained on proper customer service, or fired. During the party, I was also very upset that one of the other managers told my older daughter that she was not allowed to play one of the games because it was, in his words, only for toddlers. I informed him that I paid for my older daughter to have an All You Can Play pass, and she was going to utilize it. I was under the impression that Chuck E. Cheese totes the mantra that nobody is too old to have fun, but apparently your ageist managers do not share that philosophy. Imagine going to an arcade and being told that you cannot play a game that you paid for. Overall, my experience was very disappointing, and I ended up getting needlessly stressed out by your incompetent staff, which then due to my own health issues caused me to become physically ill and experience horrible chest pains for the majority of my daughter 's party. After my Husband and I shelled out almost $600 for this monstrosity of a party, I feel as though we were overcharged and improperly compensated for our poor experience, and harassment/bullying of your staff. I feel as though we are entitled to a refund of AT LEAST half the total cost of our party. I remember having my birthday parties at Chuck E. Cheese many years ago, and they were the best memories of my life. Now, however, you have apparently chosen to take the fun and humanity out of the brand, as we were put through a needlessly large amount of stress and inconvenience, and then had to suffer at the hands of your poorly trained, bigoted staff members.

First time at the new Kensington location it was packed and kids were having fun all around us. I worked with Sara the manager who helped me with coordinating a bday party online since I was having issues . She was great! Just seeing her in action helping her team and still managing to help guests. Just shows what a great leader she is. Congrats to this location and its team. I am excited to return for my son's birthday next month.

Absolutely the best location. The service and atmosphere is always pleasant. The staff are friendly and helpful. One of the cleanest locations I’ve been to. My son enjoys coming here for an easy fun afternoon. We just recently held his 6th birthday and the staff was so accommodating. I recommend this location to anyone looking for a safe fun place to take the kids.