Whataburger - Rowlett

I'm pretty sure this Whataburger is the best consistent, awsome Whataburger on earth.

I normaly go to the firewheel pkwy location but I was so tired of 30-45min wait times in the drive through and then deal with below average to just down right rude customer service. Today at 8:20pm 5/28 I decided to drive just a bit farther to go to this location and I will absolutely be coming back here every time from now on. The wait wasn't to bad 4 cars infront of me took about 10-15 min from ordering to driving away. The customer service was 120% I was acknowledged emidiatly they said hello and asked if I could wait a moment. I do not mind waiting at all if I'm at least asked otherwise I feel ignored and left wondering if anyone even knows if I'm here. The guy on the speaker was so friendly, polite and upbeat it put me in a great mood. When I got to the window I received my food quickly, I realized that I had forgotten to ask for ketchup for my fries. When I tapped on the window and asked he said he already added them to my bag. And yes he had! At the other location it's a 60% chance if I get BBQ sauce for my nuggets or ketchup for my fries even when asking during my order. So having it w.o asking was such a breath of fresh air. When I got home everything was correct all my requests had been followed (no tomato) thank you to the cooks I think that has only been carried through twice at the other location. And all the food was still hot the other location I'm lucky if it's still lukewarm. Wataburger locations comparison aside this has Def one of the best fast food experiences I've had in a long time. I work retail so I come from dealing with my share of horrible customers and I do my best to be understanding of being short handed and having bad days, it crazy how much I have put up with as a customer because I didn't want to be a Karen and never noticed until I was treated so well. Thank you everyone who was working when I came by.

This place is the best burger ever. You can be slow, but they actually cook your burger and not cook it in a microwave

This place is the best burger ever. You can be slow, but they actually cook your burger and not cook it in a microwave

I sat here for 20 min so far waiting for them to give me my food still nothing yet took the 10min to take my order on top of that..