Whataburger - Rowlett

Used drive through for 2 whataburgers and fries. Excellent service. Could clearly hear the attendant on the speaker and she was very attentive and a Read my order back to confirm. Very friendly at the pick up window as well.

I would probably pick you guys over any other burger spot, BUT no matter what time I pull up to this location, I'm in line for at least 20-30 minutes. Some times after that 30 minutes my food is warm. If I'm willing to wait 30 minutes I WOULD LIKE MYMEAL.TO BE ????HOT????. With all that said I WILL BE BACK ??????.

This place is the best burger ever. You can be slow, but they actually cook your burger and not cook it in a microwave

The wait was quite manageable—there were four cars in front of me, and it took about 10 to 15 minutes from ordering to driving away. The customer service was exceptional. I was greeted right away, and the staff member asked if I could hold on for a moment. I don’t mind waiting as long as I'm acknowledged; otherwise, I feel ignored and left wondering if anyone knows I'm there. The person on the speaker was friendly, polite, and upbeat, which really brightened my mood. When I reached the window, my food was ready quickly. I realized I had forgotten to request ketchup for my fries. When I tapped on the window to ask, the staff member told me he had already put it in my bag—and he had! At my usual location, there’s only a 60% chance of getting BBQ sauce for my nuggets or ketchup for my fries, even when I ask for it during my order. So, having it included without even having to ask was such a refreshing change. When I got home, everything was correct, with all my requests honored (no tomato) thanks to the cooks. I think I've only experienced that level of precision twice at the other location. Plus, all the food was still hot; at the other place, I often get it lukewarm at best. Comparing the two Whataburger locations, I can confidently say that this has been one of the best fast food experiences I've had in a long time. I work in retail and have dealt with my share of difficult customers, so I try to be understanding of staff who are short-handed or having a bad day. It’s amazing how much I’ve tolerated as a customer because I didn’t want to come across as a "Karen"—but I truly noticed the difference when I was treated so well here. Thank you to everyone who was working when I visited!

This place serves the best burger I've ever had. While it may take some time, they truly cook your burger rather than just warming it up in a microwave.