Bruegger's Bagels - Royal Oak

This location was great years ago, but now it is disgusting. The bagels are not good. The service is terrible, and the people working there, act like they would rather be anywhere else, but there. We try it every couple of months, hoping it will improve, but each time we say “never again”. Today was together last time and “never again” is how it will be. What a shame that this location is being left to rot.

Disappointing experience, staff was not engaged and took about 15 minutes to make a egg sandwich. Then proceed to make the food for a patron that came after us before they gave us ours.

I have been going to bruggers since I was young and today I went in with my husband cause I was dying for a bagel. Me and my husband stood at the counter getting ready to order and the cashiers did not greet us. We were looking for clean place to sit and the whole place looked dirty like they couldn’t be bothered to clean up.As we were leaving 2 older white gentlemen walked in and all of a sudden the cashiers were like “HI HOW ARE YOU DOING!?” This to me is so strange. Are some customers more important than others at bruggers? Is it not important to make all customer feel welcome? I guess not! It’s just not the same. Save your money. There’s better places to get bagels.

Too busy to even take anybody’s orders I’ll never go back to that location again. Not to mention the lot was so small you couldn’t find a single place to park it was absolutely crazy. I wouldn’t even go there to that location ever againParking: There was literally four parking spots in a lot so small that you could not get in or out of if other people were coming in. Very dangerous

Coffee counter filthy. Looked like no cleaning in days. Was there at 7:30 am. No sugar packets (heard them say to another person that they 'were out '....but there was at least a 1/4 cup spilled sugar in the spot where it should have been. Dirty counter, spills and behind the main counter it looked messy. I think they need more