El Pollo Loco - San Diego

Great staff. Everyone is very friendly and accommodating. I wasn't sure what I wanted and the employee patiently helped me decide even though there was a line/que. I peeked in the back and it is very clean....even under the prep area. The manager (Shaz? was very informative. The chicken is deliciously flavored and juicy. Good food, good prices. I usually don't give a chain store 5 stars but the employees and teamwork was pretty impressive. Keep up the good work crazy chicken people!

These 2 are corporate office workers they came to POLLO loco in Chula Vista off of 1535 Palm Avenue to make sure this store stayed open I had an order to pick up and deliver a a big order for a client and these 2 made sure that happened thank you very much the corporate is very very fortunate to have these 2 work for them I hope they get what they deserve and should be a raise it's

We had placed a mobile order after we received our confirmation that our food was done, we drove past. On arrival, our food was not even ready when the staff behind the counter had the opportunity to ask if we wanted our order for which we had paid. When we waited, we noticed that the person cooking the chicken for used gloves and handling raw chicken, several surfaces in the kitchen area, then handling already cooked chicken! In any case, you need a food handling training! The only helpful person was Nick who stood up to improve the situation. Thank you, Nick.

They were painfully slow, and closed 2 hours early. They said they are out of everything. They didn't know what I ordered at the speaker so I had to tell them my order again because they lost my order. The person at the window didn't know how to use the order screen. I was in line waiting from 7:55pm and didn't get my food until 8:33pm and there were only 3 cars in front of me when I arrived. After arriving home, found out the chicken skin was burnt and the chicken was overcooked. I ordered two 2-piece meals, but one was a 3-piece meal. They also didn?t give us and utensils or napkins.

I usually come here to grab a quick lunch. My favorite is the Avocado salad, it's delicious!