El Pollo Loco - San Gabriel

Very good customer service. Feels welcome the moment you walked in. This place is under new management, employees are very friendly, smiling, greating u once u walk in. Raudel is very professional, kind and helpful. He makes sure customers are happy with the service. The place is very clean. I used to go to el pollo loco in Alhambra on commonwealth, that place always ran out of salsa. I highly recommend this el pollo loco in san gabriel u will never have to worry of no salsa.Kid-friendliness: Nice atmosphere, very clean. Staff are friendly and professional.

I ordered classic tostada and specifying twice to the cashierBut still got dried chicken

This is the worst run El Pollo Loco on the planet. I've sworn off going there for years, but it's so close to my house that I have given them a 2nd, 3rd,4th,5th, and 6th chance, and each time they fail the test. This last time was the straw that broke the camel's back. They are always running low on chicken and almost always out of meat. Each time I try and have dinner there it's a 15-20 wait for chicken breast meat, so I end up driving 15 minutes to the El Pollo on Colorado near PCC. This particular El Pollo is the complete opposite with plenty of chicken, very friendly staff, and excellent manager.El Pollo Corporate needs to step-up and show this franchise owner in San Gabrielhow to better run their business or pull their franchise rights.

New Management. This is the pollo Loco style, good food, nice service.

I have been eating at different locations of El Pollo Loco but I think this location has consistently been the best of all! Chicken have always been delicious. Moist crispy flavorful. I cannot ask for more in a fast food chain! The staff management have always been nice friendly. Restrooms are kept clean with good amenities. I have been coming here at least once a week.