Mariscos El Capitan - Santa Ana

I love everything, very delicious, the atmosphere and the service 100...

I never write reviews, however my family and I were really unpleased with our service. Our original server (Nelly) never came to attend us after she took our order for drinks. While we waited we noticed none of the other tables that Nelly was suppose to serve were also getting any type of attention, while other servers were attending their tables. We had to get another server to take our order. We waited about 40 minutes to get our food, and when we did the server brought us the wrong plates. Once we got our actual food, we noticed right away one of the plates (a $50 shrimp boil) had a hair on it. Nelly took it without explaining what her resolution would be. She came back 30 minutes later with our check and charged us the wrong food she had brought us, the food we ordered, along with only 50% off of the shrimp boil. We told her to remove the food we didn’t order which she did. She came back and the new bill had the correct prices, however she ended up charging us full price for the shrimp boil. I asked Nelly for the manager, and she told me he wasn’t available, I proceeded to ask who was in charge and she claimed she was. This was odd because you wouldn’t expect this service from someone that’s managing a restaurant. Overall the attention to customers was terrible and we spent well over 4 hours here just waiting around for some type of service which was really unfair. This wasn’t our first time visiting, but we definitely won’t be coming again.

My favorite place to celebrate! Parking: It is next to the Northgate market, after 10pm when the supermarket closes there is plenty of parking Kid-friendliness: my child always goes with us, kid friendly

This restaurant is a great spot to bring the family. The food is truly exceptional, we have been loyal customers since they first opened. We highly recommend this place. Parking and wheelchair accessibility are both available.

Good service, good food in general, I recommend ? 100%, good music, everything perfect ?