Albert's Eatery, Wesley Hall

Albert’s became a family favourite after our last visit in 2021 a fantastic location offering a wonderful choice of seafood, served professionally and with a touch of sophistication. In 2023 we had family from USA and Australia visiting, so on a trip to Whitby we booked Albert’s as a way of showcasing the ‘Best of British’ unfortunately in the intervening period, the standard has dropped significantly. Menu choices were limited (the seafood platters we were expecting weren’t available) and whilst the service was friendly, it felt overall like we were eating at a slightly upmarket cafe such a waste of the wonderful location. Hopefully the people running Albert’s can recruit well and get the kitchen back to where it used to be, and a bit of training for front of house to bring back the special feel that it we experienced on our earlier visit.

We usually eat here in the evening but unfortunately they do not seem to open in the evenings at the moment so went here for lunch instead. The food is still outstanding but the level of service has dropped and does not seem as professional as on previous occasions.

Popped in for something to drink, with the potential of turning that into eating lunch. There were nine of us, but immediately you could see that they were t happy about so many of us taking up their time when not ordering food. Staff were rude and made us feel like serving us was a huge inconvenience. The manager actually sighed her way through taking our order and when we asked for some water as well she told us she didn’t have enough glasses for all of us and seems reluctant to give us any. One member of staff caught the end of my conversation about different types of glasses from place to place and got the wrong end of the stick and basically, and rudely, told me the restaurant was full (another reminder we weren’t welcome) and so they didn’t have any other glasses available. Diet cokes were basically mixer bottles and really expensive. 1) learn about hospitality; friendliness, service etc 2) don’t butt into conversations 3) learn how to wash up or stock more glasses 4) get Coke or something on draft and charge a better price for it as there’s no value for money at the moment

Lovely ambiance and food, dog friendly too. We ate quite late, but had a lovely meal and didn’t feel rushed at all, despite being the last people there. Would highly recommend here and we’ll definitely be back in the future. Feels very Victorian and upmarket.

Second visit after a great experience in April. Unfortunately today was disappointing. I don 't know if they have new management at Albert 's but the food wasn 't the same standard and the staff were not as attentive. As someone who works in customer service, I know the number one rule is put your customer first, whatever you 're doing behind the bar, however interesting your conversation with your colleagues may be attend to the customer immediately. Then there 's the food the fish was burnt with the batter brown and hollow around a thin, dry slice of white fish. Overcooked! The salad was limp and clearly not fresh. The 'saving grace ' chunky chips weren 't great either. We chose not to go to one of the many fish and chip restaurants for the service and ambience offered here but they didn 't even have music playing this time! Poor show. Won 't be going again!