Dunkin' - Schenectady

I had a frustrating experience in the drive-thru. They took far too long and didn’t give me a chance to look at the menu before I had to place my order. It felt like they were rushing us through just so we could wait longer at the window to pick up our drinks. The staff was not only slow but also quite rude.

The iced coffee is good, and the apple fritter is fantastic. However, I recommend avoiding the location on State Street, as the cleanliness is quite poor.

The manager is quite impolite. During each of my visits, I've noticed them discussing customers and fellow employees inappropriately.

Dunkin Donuts offers great quality food and outstanding customer service. My group felt compelled to leave a tip out of respect for the workers and their patience. Our coffees were perfectly sweetened, and the whipped cream was just right. If I'm ever in the area again, I will definitely be stopping by this location. I highly recommend this specific spot; the food tasted fresh, the service was exceptional, and the wait time was better than at many other places. A big thank you to the cashier and order takers—I even completed a survey to express my appreciation. It's establishments like this that really keep the community thriving!

I remember when they used to have donuts and they were fresh. Went in at 1130 am and they had nothing left. Oh..the good ole days