Jimmy John's - Scottsdale

JJ well located at shopping center across from the Scottsdale Quarter and Kierland Mall. Staff is excellent, Manager and submaker Trey were on point and professional. My "Billy Club(double roast beef, cheese djion mustard)was excellent with more meat than most sub places and great bread. Service was fast. I subtract one star for no inside seating and no restroom or electrical to charge my phone. The manager did direct me to the closed Five guys to sit down which was nice.

I ordered my food ahead of time, when I got to the store the bathrooms were closed which was extremely inconvenient. It still took them about 20 minutes to make the food even though I ordered 10 minutes ahead. When I sat down to eat they told me that the lobby was closed and I could not eat inside even though there were tables available. I had a really irritating experience and I will not be coming back to this store.

Very disappointed you guys are no longer fast I'm less than a mile away from this location when I'm at work I order and have it saying it'll come at a specific time because that's when my lunch break is but now this is the second time that they don't bring my food on time. Nobody at the location seems to care. I called to complain and he said sorry we get busy at the lunch hour and I explained that's why I put my order in and set a specific time. Then I was asked if I want to speak to the manager No I do not want to speak to the manager I want my food here when I order it!! Super disappointing that I'll actually have to find somewhere else to eat my lunch from now on

Terrible customer service. I was waiting for my order and the gentleman making sandwiches was more worried about making orders for people who weren?t even in the store. The guy who took my order walked away before I even pulled my card out of the reader. Do yourself a favor and go somewhere else. These are only my opinions and views. You may feel different.

It a sub sandwich place and for the price tag they could at least include a drink with any of the however while there at that location customer should be reminded not to be rude or snooty to the service personnel kids all cause he was in Scottsdale this customer manner was self entitlement how rude