Dinnington Docks - South Somerset

Great lunch here last Weds. Took two visiting friends. Two of us had the sausage mash and veg with thick gravy. One had the fish and chips and the other a burger but a very nice burger with gorgeous chips. All cooked well altho my husband would have preferred petit pois to crushed peas. Service was good and they were very busy.

I wrote a Google review after our visit last Sunday (21st January) and the owner wrote back to me asking me to message him. I obliged and he explained the whole situation. That he had spent the day in hospital with his father, they had a new start, and staff off sick. He then asked me to come back to the Docks, and to take my review down. Initially I wanted to wait till I had visited to either take my review down, or to change it, however after the second time that he asked me to take the review down, I did. After that he stopped responding to me. To me, this shows that the poor customer service I experienced when walking through the door to the Docks is the expected standard. Attached is my initial review, and screenshots of the conversation the owner and I had. Severely disappointed as I have heard great things about the food (not that I ever got to try any), what a shame the customer service is so bad.

We've been to The Docks several times but our last visit was disappointing. I ordered the Chichen breast risotto, I asked for some parmesan cheese as the risotto was not very creamy and was given grated cheddar! My dessert, sticky toffee pudding was delicious and good size portion. The young waitress was charming but there was no atmosphere in the pub. The lady serving drinks was not wecoming. We were the only ones left 9.00 pm.

Went for Sunday lunch. As usual the food was excellent as was the service. Field mushrooms and cheese for a starter followed by the main, plant based burger and then a passion fruit mousse. The rest of the group had roast dinners which were also excellent.

Fab menu lots to choose from fab waitress who was working hard as also the bar manager did everything with a smile and the food didn’t disappoint cracking visit will go again