Palmers Garden Centre - South Somerset

A group of 15 people from The Royal Osteoporosis Society met on Friday 15/9/2023 for an informal chat over refreshments. Special thanks to Deb who was on the door and directed people to where we were sitting. We are very grateful to you, and the other staff, who all helped make it a pleasant experience. We'll be back again soon. Thank you on behalf of us all. Irene.

I bought a galvanised watering can from here about a year ago and within a few months it starting to rust through at the bottom. I took it back (with a receipt) on Wednesday expecting a refund or credit note. By this time there was a large hole in the bottom of the watering can but I was told that it wasn't possible to refund me unless I spoke to the supplier who would authorise the refund. The lady dealing with this was supposedly a supervisor and was extremely rude. I asked why she couldn't authorise the refund and was told that they do not do this. She very reluctantly gave me the number to call of said supplier and expected ME to make the call by which time steam was coming out of my ears! My husband, who was waiting in the car, was horrified and agreed that it shouldn't be up to the customer to do this. The day was saved by a much more polite salesperson who made the call when we went back in. I finally got my refund. I cannot believe that that this is the company policy and I'm still fuming about how rudely I was treated. We have been to Palmers and used the cafe a couple of times, and I'm afraid that the service and food were also dreadful. We will definitely not be returning there.

Absolute rip off, prices were extortionate before they ramped them up again, you’d pay less for a much better meal in a nice pub.

Came for lunch whilst getting the car washed. Settled for a coffee as refuse to pay the prices which have been ramped up considerably. Food has gone downhill too since price increases. A shame.

My son thoroughly enjoyed his full English breakfast, although it would be good if they started giving you the complimentary marmalade/jam mini pots. I had scrambled eggs with smoked salmon, which was also very nicely.