Domino's Pizza - Spelthorne

This service some times used. always in the time they tell them they become; the pizzas are always hot; and they are delicious pizzas with generous toppings.

Very poor quality pizza and the price is too high, I been there today I paid my bill then later manager said didn’t gone true he asked me to pay again , same time I checked my account I saw I paid, anyway I paid again and manager said if it doubled charge I will call you , finely I arrived home with pizza then he called me to come back I have to return you as I charged you double , the poorest customer service I had in my life .

Absolutely fed up with the Staines branch, last time it was the food and service. This time it was exactly the same! Unbelievable! I will never order from this store again! I will actually pass this on to others. The delivery drivers really need training. I placed an order on the phone at 20:20 orderd two large pizza and was told 30-45 mins. Perfect thank you, conversation over. Delivery driver turned up at 21:09. Parked in the bay and we the staff, as I was in the office) could all see him, I lifted the blind up and pointed to the reception and asked him to deliver in there. He opened the door, so I opened the window, as he kept on staring. Bare in mind the window only opens so much. #AirportRules&ThereWindows. I asked him to come and deliver into reception. Now this is where it gets interesting, he said No! So I repeated myself, maybe he didn 't hear me the first time. He exacts words back to me where, I 'm not your servant . So at this point I 've turned to one of my colleague 's and repeated what he said. #PuzzledFace. I 've repeated the same words now for the 3rd time, please can you deliver to reception. He finally gets out of the vehicle and dumps the food in reception and leaves. If this is how you deliver to all your other customers as well. Then I 'm **** shocked. We as a company/individual have order from this branch many times before. After today, I actually no longer will!

Ordered two meal deals at 19:00 didn’t arrive till 20:30 and one pizza missing which did not arrive till 21:45 stone cold wasn’t offered anything for the inconvience and kept getting put on hold and was getting laughed at by one employee who promised me it would be 5-6 mins then didn’t arrive for another half an hour absolutely scandalous missed half of love island because of your poor work and wasn’t offered anything to make up for this poor work. Nathan

I ordered 2 pizzas. It took 1 hour 40 mins to be delivered. Food was cold. And I mean cold no sign of warmth in any of the items ordered. Whilst waiting for an hour I phoned the store to be informed it was out for delivery, and it would be 15 mins. Delay was due to a large order being placed. I waited 25 mins with the tracker informing me the food was delivered. It hadn’t been. I phoned the store again who told me it had only left 6 minutes ago! Disgusted that they will blatantly lie to customers like this! Delivery driver didn’t even offer an apology. With the poor ratings this store is receiving you’d think that Dominos would be scrutinising the performance of this branch. Order from anywhere else but not here, if you want your food delivered in a timely manner, and also hot!