Kelseys Original Roadhouse

Our waitress was courteous and helpful. My orders were average. The steak is a small cut. The fries were ok as was the mac and cheese appetizer. My girlfriend didn't think her Thai curry rice contained well cooked broccoli but the waitress was more than happy to replace it and the replacement was fast and addressed her concerns. My issue with this Kelsey is that they don't seem organized with basic necessities. Our table didn't even have utensils like a knife and fork. We had to ask for that and another server (looked like a floor manager) provided it but didn't even apologize. If she was the manager, that is her responsibility. We also needed to ask for sugar when the coffee arrived along with salt and pepper. These kind of things should not need to be requested at a restaurant. There seems to be problems with management's understanding of how to run a restaurant professionally, efficiently. Maybe just graduated from food and hospitality last month.

This kelsey?s is usually my go-to for takeout, but will probably start trying other places after I found a hair in my salad.. I get that takeout doesn?t meet dine in standards but I mean this is next level. I?m blonde, this hair was black.

Standard Kesleys experience. Flavours were ok. Nothing new. The half rib was decent The plating of one of the meals was below par though. Napkin in sause, mashed potatoes contesting for space with gravy bowl.

Manager Scott and our server Megan were fantastic. Completely made up for a previously negative experience. We were taken care of. Food was delicious as always. Can't wait to go back! See you soon!

Kelseys experience is average from location to location. This beautiful looking sandwich was not as good as first thought. It was very greasy. The Caesar salad has large root pieces in it. I didn?t take photos of the burgers but they were nothing special. I?d say it?s a hit and miss on occasion. They are not good with gluten free awareness.