Panera Bread - Tempe

I ordered a cappuccino, which arrived cold. The device for taking orders did not alert them, so my breakfast sandwich ended up cold as well because it was ready but I was not informed. When I brought this to their attention, the staff did not make any effort to rectify the situation.

The restaurant is clean and welcoming, but a bit pricey for the quality of food. The meals were tasty, although they seemed pre-made. I didn't like having to order at a kiosk, but there was also a register available. They offer a variety of vegetarian options. It's not a problem to bring children, they are child-friendly. There is plenty of free parking available, and the restaurant is wheelchair accessible, except for the heavy bathroom door that could be an issue for wheelchair users.

My friend works at this restaurant and the things I've heard about the manager are terrible for the employees. They laugh and joke with the staff one moment, then turn into complete jerks the next. It's no wonder nobody wants to work there. The atmosphere is toxic and none of the employees are happy. They feel like they can't even enjoy themselves. It's completely pathetic.

Water on the toilet floor of women set up to get text when order was ready, never got it, name was not audible called staff ignored my wife when she went to find a take home box floor by pickup counter was sticky booth bank had broken springing to these trips we expected better.

PB is historically slower with service and I get it so I do not order frequently from the establishment. BUT yesterday, I ordered soup in a sourdough bowl and I waited almost 30 minute. My name was called to get my order and was told no more sourdough bowls do you want soup and bread roll. NO I DO NOT want that I want what I ordered. My point is very dissatisfied with this since I was looking forward to the sourdough bowl it had been a while that I hadn't had it. Nonetheless w a very dissatisfied look I did not say much and was offered a refund and I took it. PB please inform customers that possibility of item ordering may not be available and other items will be offered if that is the case. Thank you.