Restauerant D,ouwe Kercke - Terneuzen

Booked a hotel room in the afternoon that we were on our way to visit family in Terneuzen. Arrived and were taken to the hotel room. Truly a beautiful room, but a huge stench in the room. To our disappointment, we did not receive the requested room with a sea view. The room was also not clean, including crumbs on the table. When we indicated to the owner that we did not have the room we booked, he was told: yes, we are full and this was the last room? When we indicated that this was disappointing for us, the owner dismissed it as whining. It was a nice room and we didn't have to complain. We were also late with booking and therefore actually had no right to speak. According to the owner. When we indicated that we would like our money back, the owner's attitude changed enormously. The gentleman wanted to settle it in a certain way and there was no room left for our story. Incredibly rude. Never before have you been treated like this because the other party makes a mistake. First of all, the gentleman didn't want to do anything for us. It was a beautiful room and we couldn't enjoy the sea view because it was already dark outside and we were going to watch football with family. So what were we whining about? Ultimately we had to agree to a partial refund. The gentleman did not want to listen to our story, remained unfriendly and it was his proposal or nothing. Never been treated so unkindly. You don't get the room you booked and are portrayed as a nagging person. Bah! Service: 1 Atmosphere: 1

Dear Ceriel and Lucy, Thank you very much for the warm welcome. And the great location! Beautiful room!and the wine was delicious! We enjoyed our time with you and we will definitely come back! Highly recommended!! Kind regards, Anja and Peter Service: Dine in Meal type: Other Food: 5 Service: 5 Atmosphere: 5

Spend the night in the beautiful rooms. Friendly through and through! Highly recommended. Kudos Food: 5 Service: 5 Atmosphere: 5

Eigenlijk heb ik hier altijd al mosselen gegeten , omdat ze nergens beter zijn. Vanavond werden het na een tip de spare-ribs. Dit zijn denk ik de beste ribbetjes die ik ooit gegeten heb , een hele dikke aanrader !

Didn't get the room we apparently booked. But nice reception and nice staff. Room was clean and everything worked. Service: 5