Love Sushi em Thousand Oaks Cardápio

The customer service at this restaurant was terrible and the food was only average. I brought my 11 and 19 year old grandchildren for dinner and things quickly went downhill. The server spilled hot tea all over me, my shoes, and the table but didn't bother to clean it up. The edamame was lukewarm and undercooked. The servers were inattentive throughout the meal, more focused on chatting with the sushi chefs. To top it off, when the bill came, the server pushed it across the table in front of my granddaughter instead of bringing it to me. It was a disappointing experience, especially considering we were one of only three tables in the restaurant on a Wednesday night.

Mr Handsome the sushi chef is AMAZING!!! Fav sushi place! Always amazing, always fresh!!!

I used to love this place several years ago. I used to work nearby, so I would go there often, but today marked the first time in a couple of years since I have gone here...I just have to say: wow...It went from incredible to terrible since then. It would take a miracle for me to order from here again.

I had a heart wrenching, terrible experience here.With my employer I am a home security dispatcher for the cities of Malibu, Venice and Pacific Palisades. On the side I do food deliveries because it is amazing extra income and a great way to discover new places and restaurants. I came in to pick up an order for delivery on my app on 8/29/2021. Upon arrival I was not greeted or acknowledged whatsoever, so I stood waiting patiently for about 6 minutes when my eyes fell upon a table filled with to-go orders and tickets. I figured this was the designated pick-up table like most restaurants have. I walked up to the table when an employee finally acknowledged me. He had black short hair and glasses. He looked at me with disgust and said GET OVER THERE signaling me to go back by the front door. I said I am so sorry i thought this was the designated pick up zone, I was standing over there for a few minutes and no one helped me so I figured it was supposed to be an independent pick up, sorry He is still looking at me with disgust and says GET OVER THERE treating me as if he was telling an animal what to do. I almost broke into tears and said to him softly I am sorry but you don't have to speak to me that way He then told me JUST GET OUT OF HERE I have never felt so embarrassed that someone was treating me this inhumane. The tone of his voice was just heart wrenching and his look of disgust was terrible. I felt sick the entire day and even this morning I can't stop thinking about it. Please do not go here. Please do not support people who treat others so inhumane.

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