Ask Italian - Thurrock

Had a terrible experience with managers of the Lakeside branch on Sat 25th Nov at about 4.40pm. I went in with my family of four and the restaurant was almost empty with only 6 people max. One of the manager's, Nicola asked us if we made a booking online otherwise we could not be sitted with a rude tone. We responded it was almost empty, then she hit us with the truth saying there is only one chef that afternoon and too much for the chef. We went online and realised the restaurant does not require a mandatory booking. The other female manager came and noted the same thing. She also refused to give me her name whe. inpolitely asked to report my experience. It is titally out of other and strongly feel there were being lazy and lacked customer focus. These managers will run the business to the ground as they only care about their wages and not the customers or the business. No wonder it was the restaurant with 6 custimers and almost empty at the time. Ask italia should investigate this to avoid more negative customer experience.

The service and food at this restaurant are superb, with a wide variety of dishes to choose from. I highly recommend trying the poke bowl, pizza, and more. The staff is very friendly and welcoming.

Came for dinner after going to the cinema. Booked a table online, but there were plenty of seats available. Very friendly and welcoming staff, cannot fault the service from all staff. Delicious food, and reasonably priced. You can scan the code at the table to order and/or to pay the bill at the end. Love this, as is more convenient when the staff are busy waiting tables. I would definitely return.

Visited the restaurant yesterday at lunchtime. Only us and another table inside. Service and food was quick. Food was quite bland and tasteless. Potatoes were undercooked and pasta had little flavour. I’m glad we paid with Tesco Clubcard vouchers as we would have begrudged paying for it.

I am utterly disappointed and all because the waitress Ioana is her name( apparently she is the manager too) instead of serving she started to offend me when I asked for a separate bill..calling me arrogant AND SHE WAS RAISING HER VOICE LIKE IN A MARKET PLACE. was a very embarrassing moment. The bill was just placed on the table without anyone asking for it and wrong drink order was added to the bill. Not recommended If you want to have a pleasant meal please look for another place.