Subway - Tomah

- Service: Takeout - Meal type: Dinner - Price per person: $1–10 - Food: 5 - Service: 5 - Atmosphere: 5

I placed an online order and checked in using my app when I arrived. After waiting 15-20 minutes without receiving my food, I decided to drive to the pickup window. An employee greeted me, and I explained that I had ordered online, checked in as instructed, and still hadn’t received my food. She informed me that I needed to come inside to pick it up, but that contradicts what my email and app indicated. She said she would retrieve my order, and when she brought it out, I pointed out how my email clearly stated that a sub maker would bring the food directly to my vehicle, as I had provided my car's model and color in the app for that purpose. Her response was just a blank stare. I wouldn’t recommend this Subway location. I opted for the app to avoid dealing with people and to ensure my order was correct since it’s all written out for them.

--- The sub was delicious! **Parking:** Easy to find, with plenty of free parking available. **Service:** We dined in for lunch and found the service to be somewhat lacking. **Price per person:** Around $10–20. **Food rating:** 4/5 **Service rating:** 2/5 **Atmosphere rating:** 4/5 **Recommended dish:** Grilled Chicken. Overall, I enjoyed the meal, but the service could use some improvement. --- Let me know if you need any adjustments!

I don't expect top-tier employees at Subway, as they often seem to hire from the bottom of the barrel and convince them they can satisfy customers. Some do a great job, while others fall short. Thankfully, the sandwiches were good on this visit, except for the manager’s attitude. Our group wanted to use coupons that clearly stated "one per person," not "one per group." The manager rudely and unprofessionally interrupted our transaction, trying to deny us the use of valid coupons simply because we arrived and ordered together. Some members of our group didn’t speak English and needed translation, but the manager continued to argue loudly with us in front of a crowded lobby until she finally had to allow us to complete our purchase. I have reported this incident to the corporate offices, but they have not taken any action. As a result, my family and friends will not be returning to Subway anytime soon, possibly never again. We have been loyal customers for decades, visiting weekly. The food is good and well-prepared on good days, but the ambiance suffers due to poor management. The worst decision they ever made was removing the second line—what a monumental mistake! Now, when customers come in, they often find themselves waiting in line that extends outside the building, prompting many to choose other places instead. Service is generally acceptable until the manager goes on a power trip, and it seems neither the franchisee nor corporate cares at all.

I’m not sure what happened in the last two months but this place has gone way downhill. I never had a problem with them before. Service was nice and sandwiches were good. Now I’d say the last few times I’ve been in there they have so many people working but then only one person making sandwiches with a whole line of people. The sandwiches are put together sloppily. Last time I went in there was a couple in front of me and they were ordering their sandwiches which took about 15 minutes before they finally got to pay. I started my order and when the employee took out the bread and cut it open he completely smashed it. You couldn’t even tell it was bread anymore. I was going to ask for a new one but I saw that the people in front of me had bread that looked the same way so I didn’t see the point. It also takes a long time for my one sandwich to get down the line and I had to repeat myself many times. At the the end when he closed the sandwich half of the ingredients fell out due to the smashed bread and I knew it wasn’t because I had too many things on my sandwich because I get the same thing every time and haven’t had an issue before. There was no apology or offer to fix it. It was just wrapped up and bagged while I paid. When I opened the sandwich when I got home it didn’t even look like a sandwich. Half of the stuff was just laying in the wrapper and the bread was broken in different places and practically laying flat. It was almost impossible to eat and I paid $13 for it. I am normally very understanding when it comes to food service because I’ve worked in restaurants before this was ridiculous. And I wouldn’t leave a bad review if it was only a 1 or even 2 time thing. It’s been multiple bad experiences. I’m not sure if it’s bad training, employees not caring, or what it is but it’s getting to the point I’m going to have to drive to another town if I want subway.