Brunner's Eatery - Town of Hamburg

I am a long standing regular here and I am completely dumbfounded by my latest experience. At 9:20 pm I called to order a steak baron bomber which is my usual. I was told the grills were off for the night. I asked what time they close at. The answer 10 pm. I stated it is 9:20 and was met with we close early so we can get out on time I asked atain what time they close. Again the answer was 10 and that the grills take a while to clean. This is not the first time this has happened as of late however the previous time that it happened it was closer to 9:45 and I can understand that. This coupled with the inconsistencies in the bomber has led me to post this. Beware, it appears their hours may vary by when the employees want to go home.Update: the day following this incident I received a call from the owner assuring me these incidents were being followed up on. We had a rather lengthy conversation where he even thanked me for the review so he could get to the bottom of it. Given the prompt and complete follow up and customer satisfaction concerns of the owner this place deserves a 5 star review.

Food was excellent! greeted by the friendly staff! restaurant was super clean!!

Just about to leave. Went to Brunner’s to watch the Sabres but they would not turn off a random college basketball game and not March madness yet. There were a few other people here but they were not watching; they were not even facing the tv. I have come here at least twice a month for the past 20 years no more.

Pizza is very good basic Buffalo style pizza . Wings are blah , not horrible but mind of undercooked. The worst was their dinner salad browning lettuce and all white hunks ...huge miss....if u go for slices , fine but everything else

Ordered takeout..drive thru pickup window...nice chicken fingers and pizza.Nusy bug quick!!