Hillcrest Lodge Supper Club - Townsend

Amazing food! Great service very friendly and huge portions! A definite a+!!!

I have been to this place twice now and both times food was excellent!!! Both times I had steak and it was perfect. You can't beat the service. Great family atmosphere. The bartender was friendly provided great service. This place is spot on!!! 5

My ribs were ok and my wifes tenderloin was fantastic, old fashions were great

My Mom and I stopped by last night, this place was recommended by my brother. The staff was attentive and helpful. We both had amaretto sours at the bar and for dinner she had the chicken and I had the salmon. Everything was delicious and we plan to come back.

I hate leaving bad reviews for popular places, but sometimes it's needed to help business owners be better. While this place seems like a local favorite, our experience was not good. First, as a food business owner myself, this place seems poorly managed. The very young bartenders are sweet but they didn't even know how some drinks are made. One of them totally went to town on the bitters in my old fashioned. I have never seen anyone do that. I don't blame them there was absolutely no management to speak of here except some woman sitting at the bar with friends they kept turning to. If she is the owner or manager she should be ashamed of herself. She kept barking orders but they obv. needed training and guidance. She was ordering drinks for her friends while the staff was at a complete loss what to do. The staff seemed overwhelmed, confused and near a breaking point. The ordering system is chaotic as well. They need at least one to two more bartenders, another hostess and an overhaul of their processes. I probably could let all that slide if the food was decent, but it really was not impressive. It was bar food quality and not supper club quality. The fried fish lacked any flavor. Moreover, who leaves tartar sauce on the table all day? It's a mayonnaise product. Will it harm us? I guess we will see. Then our bread had a slice of onion on it is this a local tradition or something? None of our party of 5 wanted to eat a slice of marble bread with a raw onion on it. For such a small dining room you would think service would be better but our server didn't greet us for 20 minutes when she brought our food out. I just didn't get why it was so packed. Maybe the bar was packed because there were too many open tables in the dining room. My son manages a bar and was appalled at their processes here. At least put some sports on the TV, food network doesnt work for most. I guess it works for them, but for visitors like me I won't repeat this poor experience. I can't recommend paying $20 to $40 a head for such an underwhelming experience. Experience is everything.