Taco Bell - Troy

They make the food right and quickly.They gave me the wrong food today and made it right immediately. Definitely great staff who go above and beyond .My favorite taco bell in the capital district

I am disgusted, disappointed, and all-around displeased with this location. I have a bad allergy to fresh cheese, milk, creams, and yogurts. I placed an order through doordash, I customized my order to reflect this allergy. (Yes I can eat a dorito shell and get away without a serious reaction) however when I placed my order for the crunchwrap box, I had noticed that restaurant was not accepting any notations in the box provided that I could add that I had an allergy, so I selected contact me , to be proactive I even attempted to call the location to make sure they knew. Well, of course the phone just rang about 20 times then hung up with a click... defeated all I could do was hope they did it right when it was delivered. Nope not at all, my dorito taco was covered in cheese and my frozen drink arrived 2/3 's full....I am noting that I paid extra for both items. I tried calling the restaurant again, but again no answer. I am livid. Had I not seen the cheese I would have had an extremely bad reaction. This is NOT okay, if people click no cheese on all their options it should be a giveaway that they have an allergy being that the restaurant does not allow you to add in any comments to your order.This is not the first time Tacobell has disregarded my allergy, and it doesn 't matter if the order is placed in person, via drive through, or through the app. Each time I have to go through every item if I am in person to verify that the order is correct, and 90% of the time it is not. This has also happened at the tacobell location in North Greenbush and Latham. I never plan to ever order from TacoBell again. Clearly, their staff does not care about the impact certain foods have on individuals. Not only is this concerning but hazardous. I do not recommend this location or any Tacobell for that matter if you have an allergy.Dietary restrictions: They do not pay attention nor do they answer the phone, and I feel they couldn 't care less if someone has an allergic reaction as t long as they get their paychecks.

I’ll admit I came a little late around an hour before closing time but we were graced with attitude from the person taking our order for starters. We asked for a few minor things for our meals such as no tomato and sauces and were given tomato but no sauces instead. The lady rushed me through my order despite being the only car in line. My food came half cooked and lazily assembled. I also was not given my full order I paid for. Overall bad experience and I would stay away Taco Bell should be ashamed that they have those rude employees representing it.

Terrible night shift service, horrific customer base; not only was the atmosphere terrible but I waited until the following morning to get my tacos and taco bell didn't even serve tacos until 11Very displeased

I asked for a rice and bean burrito no cheese. They gave me cheese and beef. I went back in and said you put cheese on it and they said we don’t have cheese to put on it making it seem like I’m crazy. I have pictures to show the cheese