The Cookie Factory - Avaliações e Opiniões

Mask request is totally ridiculous. today launched and watched the masked Nazi slander of an older man who went straight out of the door. ler mais Mask request is totally ridiculous. today launched and watched the masked Nazi slander of an older man who went straight out of the door.

Terrible customer service. rude, impatient and unpleasant. they take the phone off the hook and they can't go through to place an order. the latest is that they... ler mais Terrible customer service. rude, impatient and unpleasant. they take the phone off the hook and they can't go through to place an order. the latest is that they can't call and have a little bit aside for picking up later on the day?! I've been doing it for years and suddenly they say we won't. I'm done with this company, they can only tolerate so much uneasy and lack of decent customer service. the product is very good, but I will not put up with this bad customer service so I can have a decent brot! I just go to ninos in albany her brot is just as good and they are super beautiful!

Food allergies? intended! articles are not properly marked and employees are not well informed. I bought a settler cookie for my crazy-allergic man, I inquired... ler mais Food allergies? intended! articles are not properly marked and employees are not well informed. I bought a settler cookie for my crazy-allergic man, I inquired and was told by the counter that he did not contain any nuts. spoiler alarm: it was. After a miserable evening I called her and asked to speak with a manager, hoping to correct a simple mistake to increase safety. accidents happen and perhaps this was a one-off rather than a recurring problem. no one was able to speak with me and my call was never returned. short version: if they have a common allergy, skip it because they give them bad information and don't worry enough to correct the problem.

Thank you for the surprise cake I have requested for my fiancée. as I imagined. he loved it absolutely! ler mais Thank you for the surprise cake I have requested for my fiancée. as I imagined. he loved it absolutely!

Thank you for the surprise cake I requested for my fiancé. It was exactly how I envisioned. He absolutely loved it! ler mais Thank you for the surprise cake I requested for my fiancé. It was exactly how I envisioned. He absolutely loved it!

Manager is very unfriendly worker sit in the windows and play on their computers and telephones and they don't bake their own bread it comes in Frozen in a box... ler mais Manager is very unfriendly worker sit in the windows and play on their computers and telephones and they don't bake their own bread it comes in Frozen in a box but they keep it in the back and try not to let the customer see

For the second year in a row, my order was not correct at this restaurant. The disappointing part is that it was a simple order of soda bread rolls and a loaf o... ler mais For the second year in a row, my order was not correct at this restaurant. The disappointing part is that it was a simple order of soda bread rolls and a loaf of soda bread. This happened on the day before St. Patrick's Day at 9:30 in the morning. They didn't even have any bread to give me. When I asked for a bag for the rolls, they wanted to charge me a dollar. However, I had no issue getting Dolce Biscotti. At 9:35 in the morning, I received a free sample and 5 loaves of soda bread. People at Dolce were mentioning that the Cookie Factory's products are usually days old.

Mask requirement is completely ridiculous....walked in today and witnessed the mask N badgering an older man ....walked right back out the door. Will not suppor... ler mais Mask requirement is completely ridiculous....walked in today and witnessed the mask N badgering an older man ....walked right back out the door. Will not support this business any longer.

Place is filthy and never order cannoli cake it is highway robbery, I been in the place once workers were all outside smoking cigarettes and walked in and went... ler mais Place is filthy and never order cannoli cake it is highway robbery, I been in the place once workers were all outside smoking cigarettes and walked in and went right back to work no washing hands or anything, the cookies are always dry at the store as well! Never will compete to Bella N.

The restaurant used to be good, but unfortunately, not anymore. We recently bought a $40 small birthday cake that was not very good. The cake had no flavor and... ler mais The restaurant used to be good, but unfortunately, not anymore. We recently bought a $40 small birthday cake that was not very good. The cake had no flavor and the frosting tasted like chewing on granulated sugar. We have also stopped buying their specialty cookies because they are too expensive and there is no guarantee that they are actually fresh. Cookie Factory, please improve your quality as it seems to have declined.