The Waffle Factory - Village of Webster

Delicious food and very kind service! (Dos leches waffles and cheesecake French toast)

Amazing food and amazing atmosphere! 10/10 would recommend for anyone looking for quality food with large portions and great service! Can't wait to go back. Every single order came out perfect, the Belgium waffles were fantastic, and the breakfast sandwiches were out of this world.

One of our 1st stops when we came back to town was The Waffle House. Hands down they have the BEST acai bowl! We haven't tried the waffles; but they look.and smell amazing! You will not find a better owner or staff. They are friendly and hard-working. This is a gem of a place. You must check it out. You'll love it.

The ice chi is the best and maple bacon is the best ?

I usually have no issues with The Waffle Factory, but after today 's experience, I would not recommend it. I ordered a pick-up through DoorDash and arrived 30 minutes later, at the scheduled time. My order was nowhere to be found. Sometimes it’s very busy and it may take a little bit longer to get waffles out, and I understand that. Unfortunately, that wasn’t the case today. When I showed the two gentlemen working there what I ordered, they showed me their DoorDash screen, which had no orders on it. They told me they would make my order right away but that I needed to calm down first. I had not been irate or displaying any verbal distress, but the cook (who I believe is also the owner) insisted that I need to calm down before making my order. At this point, I was over the situation and decided to leave. Clearly, this business needs customer service training and updated equipment. There should be no reason for my DoorDash order not to go through other than poor internet connection or subpar technology on their end. Additionally, I found out they are not open on weekends anymore, which adds to the inconvenience. Based on other negative reviews I’ve read, I’m expecting the owner to respond with anger and a lack of professionalism, which would only confirm the issues I experienced. Also, before DoorDash is used as the scapegoat in this situation, I would like to mention that this is the first time I have ordered with DoorDash and had an order that was unfulfilled.