Zaxby's Chicken Fingers Buffalo Wings

I found a hair in my eating! I almost cooked and couldn't finish the meal. also the sandwiches were somewhat overpriced for the taste.

Ordered two meals in the mobile app, went to drive-thru to pick up, the guy at the drive-thru said he couldn’t give me the order through the window and to come inside and get it off the pickup shelf. I have a recent a knee injury that makes walking painful and difficult, which is why I went to the drive-thru. I asked for a refund since I couldn’t receive my order through the window, the guy laughed and got the manager on duty, the manager said I had to physically go inside the restaurant to process a refund, there were no other customers in the drive-thru so I don’t know why that was necessary. If I can’t come inside to get my order why would I be able to come inside for a refund? It wasn’t worth the pain it would’ve caused me to walk inside, so I left without getting a refund or the food I paid for, and went to chick-fil-a up the street.Also, in the mobile app, under the FAQ section it states that you can pick up a mobile order inside OR at drive-thru, so someone needs to inform the employees at this location…

First time to try Zaxby’s. Salad was excellent. Very fresh.

To start with I ordered through the mobile app. Then when I got to the drive thru like I always do, he said it’s read inside. This was the NE Expressway location and there is a curb on either side so there is no way to get out of line and go inside.Then when it was finally my turn he wouldn’t open the window at first because he was on his phone. Then when he did he did drive around and come inside and get it.We did come inside and my mom couldn’t find the order and the some drive thru guy looked at her and turned his back and went back to his phone. The guy in the kitchen finally said have you been helped and he turned around.When she brought the food to the car I said where are the drinks. No drinks. So I went back inside and drive thru guy was back to the counter and on his phone. Kitchen guy finally noticed me and said have you been helped and he turned around. I told him about the drinks and he had to confirm my order in the computer and it took him several minutes to find it make two drinks…we ordered three. When I told him he missed one, he said which one, told him and he rolled his eyes and got it. All of this took over 10 mins.By this point our food is cold but I just wanted to leave. He had our order labeled as DoorDash so I think he thought he wasn’t talking to customer. However you should NEVER treat anyone as badly as he did.PS the store was empty and there was no one else in the drive thru after us. He was not busy just too busy with his phone.

Really Zero stars. They gave my kid old food. Of course I didn’t let her eat it but I wasted money here.