Shake Shack Downtown Indianapolis

Man NCAA beware (too bad this review comes when the game is coming up and I went there yesterday ... for an 8.00 burger plus price of sides etc they have gone totally rotten in quality for being one of our new burger places. Just go a block down to Bruburger TRUST A LOCAL 2 stars cause of the staff being actually kind. Zero for what I went through. Thankfully I got a parking spot out front. 1st walked in and got bags and assured it 's all fine. Nope .... missing a entire burger. Walk in get my burger and as I returned to the car saw what 'lettuce ' meant (see picture below .... go back in and talk to manager who was giving me a 'whatever ' feel zero customer service kindness. Go back to car and yes he gave me fries for the error cause mine were cold but POUNDED them with cheese. So after 2 trips I HAD TO GO BACK IN AS my burger was missing steak sauce. I 'll stick to NYC (which I live in Indy and my 1st shake shack experience was there In NYC you can imagine how busy it is there and ours HAD 1 CUSTOMER. My togo order was from hell and nothing was said or done to fix things correctly. No thanks for acting poor managerial skills since he definitely didn 't care thar my obvious food errors weren 't taken seriously, gave me fries adding cheese I didn 't ask. Definitely my last visit!!!! 1 try was enough

Great juicy burgers on par with what you would expect from Shake Shack. Fries were nothing special and chicken tenders were slightly pink in the center. Overall good however there are better choices for a quick gourmet burger at this price point. Your mileage may very.

Great location plenty of outdoor seating Burger to bun ratio perfect toppings from start to finish cheese fries every fried coated and cheese good taste. Strawberry shake creamy and thick but like any strawberries probably won't order it again overall pretty good meal little pricey but something good.

This spot is a good spot for good food and fun. A little pricey but overall not a bad restaurant to see.

Great team working hard ! excellent customer service !