Southern Cross - Watford

I went to the pub while staying at the hotel. The food I ordered was delicious and I liked it.

Shockingly grim. The shower is full of mould and mildew. Rooms were not cleaned or towels changed during the duration of our stay (despite a notice telling us that towels would be changed if we left them on the floor . Water in the shower was tepid (despite a notice warning us of HOT WATER! . In the bar/restaurant the food was clearly frozen, ready-made and microwaved. One dish had to be returned/rejected as it was inedible. The bed was comfortable and clean, but rest assured that we definitely won't be returning.

Had been there once before, 6 years ago and my normal place had had a price hike, so I thought I would try Southern Cross again. I'm very glad I did , good price, discount on food if a guest, pub quiz on the Sunday, easy access and parking on site, friendly staff ,comfortable clean bed, shower in room but toilet (shared down the hall , all clean, not the best condition decor but you can't see the paint chips or flakes while you sleep. Overall, it was very good will definitely go again.

Nice place nice people. Easy check in and out. Difficult to have breakfast

Best customer service. Lady serving us as we sat outside in the sunny back garden was so attentive, we could have been at her home as distinguished guests. God bless her. Went out of her way to even source things she didn't have to like a charger and toothpicks. Shame I didn't ask her name. She's the tall beautiful very well spoken blondish lady. The Thursday bogof of stack burgers was a steal at £8.99! For two! Bellys so full we had to get a taxi for a 5 minute journey. Kudos Southern Cross