Cousins Subs - Wauwatosa

I typically enjoy a delicious double cheese steak from Cousins, but the one I purchased today was disappointing. It was dry and lacked any seasoning.

The customer service at this restaurant was terrible. On top of that, the wait for our order was too long and there was limited parking. The individual who handed us our food, named La naija D, spoke quickly and rudely. When my mother asked her to repeat herself, she gave an attitude and seemed to have no interest in helping customers. If you dislike interacting with people, why work in a fast food establishment?

The customer service at this restaurant was excellent. However, there was a bit of a wait for dinner and the prices have gone up slightly.

The food is always good, unfortunately they forgot to give me the chips and I didn't find it until I got home. I had to make a second trip back to get them.

So about 1 or 2 months ago I had a bad experience here with someone on the phone who told me I couldn't place an order over the phone then she hung up on me. I spoke with someone over her and was satisfied with the conversation. So yesterday i decided to try the drive thru on my lunch break around 4-5p. First off the lady over the speaker had zero customer service skills.. when I asked if the sandwich came with certain things she just looked at me like I'm supposed to know. I asked for that item on my sandwich and she didn't even confirm if I could or not. Extremely rude, no customer service just disappointing. I wish corporate would just send undercover people thru their drive thru so they can see how the customers are really treated. On the upside food was good as usually all cousin's are. But her service will definitely have me not returning to spend my money. Oh and my order was wrong I didn't even bother to return because I didn't want to deal with her.