Brenz Pizza Co. Knoxville

We ordered delivery to our hotel. The flavor was good, but the kitchen didn’t give us what we ordered. I paid for a custom pizza with 4 toppings one of them being pepperoni. My pizza arrived with 3 of the 4 toppings (no pepperoni) despite the receipt and order listing all of them. Now I don’t mean to sound petty, but it’s a little disappointing to say the least when you pay for something and you don’t get it. I hope you do better for your next customers and review the order before it goes out to the delivery driver.

Amazing pizza, but the customer service for in store customers needs work. I went to Brenz with my kids for lunch, and thought we had lucked out when we were one of only two groups in line. The cashier took the order of the couple in front of us, but when we stepped up to order he said he needed to go do a delivery and left. We then stood there and waited for about five minutes before any other store worker noticed us enough to say anything. When that worker finally took our order, I mentioned how we’d been left high and dry by the last cashier but didn’t get any apology or much more than a blank stare. I understand that restaurants are stretched thin, but as a former cashier I also know your job is to make sure the line keeps moving. If you have to leave your post with customers still waiting to order, find someone else to fill in. The rest of the experience was great, but apparently in the future if I want prompt customer service I should just order delivery!

As soon as I walked in to Brenz Pizza Co... the place had a noticeably nice artesian quality and atmosphere!! Deciding on a chef salad for lunch... It was no doubt prepared aesthetically pleasing but was also packed full of a flavor explosion that no one saw coming from a salad?? GREAT FLAVOR, MAGNIFICENT SETTING!!

Repeat national award winner for a reason. Enjoy!!!

Literally didn’t cook my bread. Pizza was good as usual but was disappointed to receive dough sticks.