Eastern Cuisine - West Oxfordshire

Thursday 29th October 2020 ordered on line charged admin fee then food was very late and cold, complained by phone to very unhelpful staff who said to email of which we did but nothing! please see my complaint below really bad service Good morning Very disappointed and angry this morning following our delivery from your company last night As you know we have been ordering from you for a lot of years now but following last night’s debacle I feel that will be the last time. Ordered on line like usual to find admin charge when emailed why was told down to 3rd party etc I ordered it from your website no 3rd party involved! Was given the option of delivery ASAP – 17.15 then received email with confirmation estimated delivery 17.15 not a worry you expect 15 minutes either way! 17.42 still no food rung your so not helpful staff to be told will be with us any second! Finally turned up 17.55 over ten minutes from my phone call and 40 minutes late from delivery time requested Meal was stone cold! Not edible I rung to ask for a refund and was told to email you, please arrange this refund ASAP Also was told your drivers don’t start till 17.30 so why are you letting customers pay for delivery and expecting delivery anytime from 17.15??? You should be saying no deliveries until at least 17.45!!! So your drivers start at 17.30 so why did it take 25 minutes to get our meal!! We are only 6 minutes down the road and why are your chefs cooking food early when no one will be delivering them till at least 17.30!!! Our meal must have been done at 16.30 the food was that cold the chips were soggy the whole thing was disgusting please see attached what £16.90 buys you from Eastern Cuisine in the food bin! We ended up with baked beans on toast not what I was expecting after a long day at work and was looking forward to a nice meal! Wont be making that mistake again I’m afraid. Would you serve this food cold at Snooty Mehmaan?? No I don’t think so If we had not paid by credit card I would of refused the food! And not paid! Please also see attached receipt with prepare by 16.40 and delivery by 17.15 how can this be?? So if the food was prepared by 16.40 but we never received till over an hour later???no wondered it was cold and soggy! Looking on trip advisor/google this morning you are not doing very well with the comments some with the same problem as us. It’s a shame because your food delivery used to be so good. You really need to sort this. Also why give 10% off then charge admin fee but nothing on your website saying why you are charging it?

Had a take away at a friend’s house and the food was terrible an insult to Thai food Tasteless Sauce and chewy meat tasted like a microwave meal And to top it off was seriously overpriced Definitely avoid this place

Ordered my Birthday COVID-19 lockdown dinner from Witney which I was looking forward to. Was informed that it would be delivered within an hour which it wasn’t. When I rang to chase I was informed that the food would be delivered when a driver was available. When it was actually delivered the food was barely warm. Great food poor service and rude customer service.

Tasteless food, arrived luke warm Worst Indian takeaway I have ever had and I've had a fair few. Also, I visited the post office next door the other day and there were 4 men doing repairs to the front of the shop. They were very close to each other, none of them were wearing masks and only two of them wore gloves. God knows what happens in the kitchen!

Just ordered Indian, never been a huge fan, but thought I’d give it another chance, tonight was just awful. Tasted like they mixed korma and Thai red curry to make the masala, overly oily and slightly cold, nothing had any decent flavour because of the high oil content. By the time it arrived we were so hungry having not eating since early morning, I had two mouthfuls and the ended up with toast, this shows how it was just completely not edible. Cannot recommend, definitely avoid, waste of money.