Dunkin' - Westerly

The lady asked me if I wanted my sandwich toasted when I had clearly told her from the beginning all my sandwiches to be toasted. She refused to toast them. I guess it was too early in the morning for her and was lazy to even work. Too busy talking to her coworker 6:25am 4/19/2024

I ordered two frozen coffees through the app. I get to the store and after waiting in line I’m told they can’t make them and can’t offer a refund? How is that even possible? Then I was told to go to another Dunkin and basically figure it out on my own with two drink stickers so that other Dunkin could make my drinks??? Thanks Dunkin I’ll never be back. Also can I be paid for the gas I wasted?

On November 25, 2023 while traveling home from Thanksgiving, we stopped at Dunkin Donuts at 224 Post Road in Westerly Rhode Island. I did 't realize until we were back on the road and traveling that they charged my 4 TIMES what they were supposed to as I just used my app to pay. On November 29, 2023, I emailed them a copy of my receipt to show them what they did and I got a response saying We will alert the franchisee and/or our field operations team immediately to let them know what happened, and we have requested that they follow up with you directly regarding this issue. Please allow two business days for the franchisee or store representative to reach out and address the situation. If you do not receive a follow-up after two business days, please reply to this email to let us know. . A week later, nothing. I let them know I didn 't hear back and no response from them. On December 14, 2023, I called, they looked up my case number, put me on hold, spoke to a supervisor and ASSURED me, the money would be back in my account in a couple of days. A week later, nothing. On December 20, 2023, I contacted customer service again through email with my case number and once again, nothing. This is truly the worst customer service I have ever received. I will no longer by going to Dunkin. There are plenty of other coffee places to visit with good customer service and response.

WATCH OUT. THEY WILL ADD A TIP TO YOUR CARD IN TGE DRIVE THRU WITHOUT TELLING YOU. DAY SHIFT.

Anyone who tells you anything good is lying. Food is always cold, orders are wrong MAJORITY of the time, staff has the collective IQ of a bag of pop rocks. Really just a terrible place. Honey Dew, Bess Eaton, Starbucks all wayyy more worth your time and money.