Star East - Wiltshire

Eating is always hot and really delicious. amazing chicken dishes and great prizes. keep them the great work xxx

We used these Chinese. always excellent warm eating will her delivery service for the first time yesterday (Saturday) expects a long wait time and it was delivered within 20 minutes pipping hot excellent tasting eating would not use any other the guy who takes the order seems to always be the same person, always polite and great customer service

I have always relied on this takeout place and it has always been great. However, under new management, I ordered the Chinese chicken curry and chicken in spicy sauce. Both dishes were very watery and had no flavor at all. Additionally, the kitchen was messy with dirty containers scattered all over. I am disappointed to say that I will not be ordering from here again.

We have been using this takeout service for a while now and never had any issues until recently. A few weeks ago, we ordered delivery and found the meal to be tasty but lukewarm. We initially thought it was a one-time problem. Last night (10/2/23), we ordered delivery again and were told it would take 45 minutes. However, the order was significantly delayed. After calling the restaurant and receiving an unsatisfactory explanation, we decided to cancel the order and request a refund. We were hesitant to leave a negative review, but after reading others' experiences, we felt it was important to provide feedback for potential customers and staff. It appears that there has been a decline in service, which is disappointing. While we have had positive experiences in the past, we will not be using this takeout service in the near future.

I was quoted a 45-minute wait, but when I called back after an hour, I was told it would only be an additional 5 minutes. After waiting another 15 minutes and calling again, I was told it would only be 2 more minutes. When I mentioned that I was considering not paying the full amount due to the long wait, I was met with a dismissive attitude from the staff, who said they didn't care because they still get paid anyway. This experience was disappointing and I will be warning my family and friends to avoid this restaurant. To make matters worse, when my order finally arrived, it was the wrong dish. I was too frustrated to bother complaining at that point. My advice would be to avoid this place at all costs.