Hotel Julen - Zermatt

We have been in the assroom for the second time. the fondue was once again excellent. also the raclette tasted good. the service is attentive, friendly and fast. also our teens sons were served courteously. we are also pleased that the houselord greets the guests and changes a few places.

After three miserable nights we showed up in interlaken in distrust (why did we not pay attention to all those who did not want to stay there? do not stay in.

We came here on our high-time trip and loved the hotel julen. the room was comfortable and we could see the matthorn! the personal was courteous and did it.

Nice food, bad service, just complaints about an Asian servant, he never asks us what we need or have eye contact with us since we told him we do not want any wine, meanwhile he shows full empathy to those who ordered something to drink. In the end, we told someone of their staffs we want our bill and it takes nearly 20mins till we went to the reception. Just feel disrespectful!

Service and environment were excellent which unfortunately was not matched by the food. Although all food in Switzerland is expensive this restaurant is on the more expensive side and the food was well below average. We had lamb and carpaccio to start. Lamb was well cooked but had little to no taste. The carpaccio was okay but lacked seasoning and could have had stronger flavours. For main we had lamb stew and the snapper. The lamb stew was very basic but okay however the snapper was very bland and poorly cooked. Its texture was almost like pork. Both lacked seasoning and the presentation was awful. My wife and I commented that it was a bit like school dinners both in taste and presentation. To finish on a high the winner selection was excellent.