Rokai - Cuauhtémoc

This restaurant needs a lot of work. Where should I start... Half the restaurant was empty (Five tables available) on a rainy Sunday and as we are walking in, a waiter (as they walk away) just tell us we cannot walk in and have to wait in the rain to be seated. We wait in the rain and nobody approaches us. Two employees are in the back, one behind the sushi bar, and the rest walking around. Nobody even acknowledges that we are still waiting. We walk in and sit down since we are getting soaked and apparently are invisible. Someone then approaches us and scolds us for sitting down without table assignment. I apologize and ask if we should move tables, the waiter (Alejandro) says that it's fine and we can sit there, but and just keeps walking. After waiting 5 or so mins nobody approaches us. So I ask a passing employee if we can get menus, they drop them by and walk away. I realize there is no ramen in the menu, and ask another passing employee (bare in mind that they ARE NOT busy, they simply are not attentive) if we can order ramen or if that's only available in the other side of the restaurant, he says it's no problem and we can and keeps walking. It's as if these guys just have never stopped and spoken to a customer. I finally flag the original waiter, Alejandro, down again and ask for the Ramen menus and let him know we'd also like to order a drink. He (angrily) says that we cannot order Ramen here, and I interrupt to explain that his colleague just said we could. He gets very upset and comments that I should not interrupt him and that he was explaining it to me. I apologize, and he says it can only be ordered from one of the two (occupied) outside tables because of the odor of ramen. I say that's no problem can we move to that empty bench outside and order. He claims it's reserved. I gave up on having a conversation as the attitude of everyone we spoke to was terrible. I asked for a manager, Mauricio, just to share the feedback so that someone else didnt have the same experience we did. He listened, but didnt offer any solution and was perfectly fine with us leaving.

La comida muy bien, pero quedaron a deber con los postres. Sumamente pequeños y con poco sabor.

ROKAI es la puerta de entrada al mundo gastronómico japonés de Grupo Kobayashi. Si no han ido nunca a alguno de sus restaurantes es un buen punto de partida. Toda la comida se siente auténtica y especial, se siente hecha con cuidado y cariño. Definitivamente está arriba en mi lista de restaurantes japoneses de la Ciudad de México. Mi recomendación, arranquen con Rokai, pero dejen espacio para caminar a los otros spots del grupo que están en el mismo barrío, para mi gusto, lo mejor es cerrar con un trago en el Le Tachinomi Desu o en el Tokio music, pero lo dejo hasta ahí para que exploren...

Excelente lugar, buena comida, la Ramen excepcional

Muy buen lugar para ir a comer ramen y alguna otra comida japonesa.